Enova provides safe, reliable and dependable power to customers across our serviceterritory, but from time-to-time, outages do happen. While most outages are brief, there can
February often brings cold snowy weather, and there are still a few weeks to go until spring arrives. If this weather has you dreading a
Winter is in full swing. Lower temperatures, snow, ice and wind might have you hunkering at home under layers of blankets and cozied up somewhere
Waterloo Region (November 30, 2022) – The Week of Giving is here, and Enova Power Corp. (Enova) wants to help its customers support those in
Caller threatens immediate disconnection for overdue electric account Waterloo Region, ON (October 26, 2022) – Enova Power Corp. (Enova) is warning customers of a telephone
Enova Power Corp.’s (Enova) Waterloo location was recognized for its commitment to worker safety during the annual Ontario Electrical Safety Awards in late September. The
WATERLOO REGION, ON (September 8, 2022) – The future of electricity in Waterloo Region is here. The merger is complete, and Kitchener-Wilmot Hydro Inc. and
Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.
Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.
We know that this billing adjustment is unexpected, and we are sorry for the inconvenience.
If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.
Access to My Account will be temporarily unavailable on Tuesday, June 9 from 3pm to 6pm, due to a required system upgrade.
We are sorry for any inconvenience.
