outages

Outages & Safety

The health, safety and wellness of our people and communities will always come first. We take pride in educating every generation of residents on the importance of electrical safety. What we do matters to the people and businesses in our communities, and we have the proven responsiveness and experience to support our customers and keep them safe.

Learn how to stay safe around hazards, find education resources and keep our people and the public safe at all times.

If your power is out , please visit our outage map or call 226-896-2200 to report the outage and your location.

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Power Outages and Outage Safety

Safety Around the Home

Safety Outside the Home

Safety Education Resources

Electrical Safety at Work

Stay Safe on the Farm

Traffic Safety

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Important information for Time-of-Use customers

Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers. 

Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.

We know that this billing adjustment is unexpected, and we are sorry for the inconvenience. 

If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.