For more than 100 years, we have taken seriously the privilege of serving our customers. By keeping conversations flowing freely, we remain a responsive, trusted partner in electricity and safety. We maintain fair rates because we recognize our customers’ challenges. And, we work hard to understand their future needs so we can plan ahead to be ready when they are.
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Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.
Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.
We know that this billing adjustment is unexpected, and we are sorry for the inconvenience.
If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.
