ENOVA Logo
Search
Close this search box.

Are you experiencing a

Power Outage

View outages in Kitchener or Wilmot

View Outage Map

View outages in Waterloo, Woolwich, or Wellesley

View Outage Map

Find your Service Area

Enter your address below to determine your service location for outage information, accessing forms and managing your account.

ENOVA Logo

Higher than normal call volumes

Due to higher than normal call volumes, wait times are currently longer than usual for customers calling our offices.

If you’re looking for information on your account or your bill due to the Canada Post service disruption, we recommend signing up for My Account.

Login to My Account, our online customer portal at enovapower.com/myaccount. My Account allows you 24/7 access to your account information, including your account balance, payment history and bills.

We also recommend registering for eBilling to avoid missing a payment and incurring possible late charges.

To sign up for eBilling: 

  1. Login to My AccountDon’t have a login? Register now! You will need your account number and your meter number. Don’t have either? Contact our Customer Care team at 226-896-1010 for help. 
  2. Click the tab for My Profile; 
  3. Click the Yes, I want eBilling button under the eBilling opt-in field 

You will be notified by email when your next bill is ready.

You can also reach our customer care staff by completing the online form at enovapower.com/contactus.