Electricity Rates

We know that fair electricity pricing is important to you. At Enova we work to keep our costs as low and reasonable as possible, while providing the safe and reliable electricity you need to power your life and business.

Your electricity bill is made up of electricity, delivery, distribution, and regulatory charges. All of these charges, except the distribution charge, are collected on behalf of other parties.

Below you’ll find the current electricity rates for residential customers as well as explanations to help you understand the charges on your monthly invoice.

If you have questions at any time, our Customer Care team is here to help. Call us at 226-896-2200 or email us at customercare@enovapower.com and we will help you as best we can.

For information on electricity rates in Ontario, please visit the Ontario Energy Board’s website.

Frequent Questions about Electricity Rates:

Not every customer’s lifestyle is the same. With that in mind, we want to let you choose the electricity pricing plan that works for you. You may be able to save money by switching to Tiered pricing, or Time-of-Use might be best for your family.

Customers who work different shifts may be able to use more of their electricity at times when lower off-peak prices apply, and customers who recharge their electric cars may also want to take advantage of the lower off-peak prices that apply at night. Others may favour Tiered prices because they want the flexibility to do their household chores at any time of the day, or their total usage rarely exceeds 600 kWh in a month in summer or 1,000 kWh in a month in winter.

What Are My Options?

Time-of-Use

Time-of-Use pricing has three periods

  • On-peak, when energy demand and cost is high,
  • Mid-peak, when energy demand and cost is moderate
  • Off-peak, when energy demand and cost is low.

Time-of-Use allows you control over your electricity bill. If you can adjust your usage habits to reflect the pricing periods you can save money during hours when electricity is more expensive.

Time-of-Use pricing and periods are set by the Ontario Energy Board and are updated twice annually on May 1 and November 1.

Winter 2022-2023 Time-of-Use Rates and Schedule (Effective November 1, 2022 – April 30, 2023)

Period Time of Day Price
Off-peak Weekdays: 7 pm-7 am
Weekends and Holidays: all-day
7.4 ȼkWh
Mid-peak

Weekdays 11 am – 5 pm

10.2 ȼkWh
On-peak Weekdays 7 am – 11 am
Weekdays 5 pm – 7 pm
15.1 ȼ/kWh

Summer 2022 Time-of-Use Rates and Schedule (Effective May 1, 2022 – October 31, 2022)

Period Time of Day Price
Off-peak Weekdays: 7 pm-7 am
Weekends and Holidays: all-day
8.2 ȼkWh
Mid-peak Weekdays 7 am – 11 am
Weekdays 5 pm – 7 pm
11.3 ȼkWh
On-peak Weekdays 11 am – 5 pm 17.0 ȼ/kWh

Tiered Pricing

With Tiered Pricing, you can use a certain amount of electricity at one (lower) price. Once you reach that limit, called a threshold, you will be charged a higher rate for the rest of the electricity you consume during that billing period.

As a Tiered Pricing customer, you can be free to use electricity at the time of day that best suits your lifestyle.

Tiered Pricing and Thresholds are set twice annually by the Ontario Energy Board. Pricing and Thresholds change on May 1 and November 1 each year.

Winter 2022-2023 Tiered Pricing and Thresholds (Effective November 1, 2022 until April 30, 2023)

Tier Price
Residential – Tier 1 (up to 1,000 kWh) 8.7 ȼ/kWh
Residential – Tier 2 (above 1,000 kWh) 10.3 ȼkWh
Tier Price
Small Business  – Tier 1 (up to 750 kWh) 8.7 ȼ/kWh
Small Business  – Tier 2 (above 750 kWh) 10.3 ȼkWh

 

Summer 2022 Tiered Pricing and Thresholds (Effective May 1, 2022, until October 31, 2022)

Tier Price
Tier 1 (up to 600 kWh) 9.8 ȼ/kWh
Tier 2 (above 600 kWh) 11.5 ȼkWh

 

What tools are available to help me decide what price plan is best for me?

Before making the switch, it is important to understand how switching pricing plans may impact your monthly bill. We want to provide you with as much information as possible and make it easy for you to compare the two pricing plans.

There are two easy-to-use online options available for you:

  1. Use the Rate Comparison Tool in My Account. This tool is quick and simple to use. All you need to do is log into My Account and make a few quick mouse clicks. The system does all the work for you – there’s no need to manually enter any consumption data from your previous bills.

    The tool is easy to use, simply follow these steps:
    – Log into My Account
    – Go to the Daily Usage section of your dashboard
    – Select the Rate Plan Price Comparison buttonIf you’re a Kitchener or Wilmot resident, access the Rate Comparison Tool through this My Account portal.

    If you’re a resident of Waterloo, Wellesley, or Woolwich, access the tool through the My Account portal.

  2. Use the Ontario Energy Board’s online bill calculatorUnlike the My Account tool, the OEB’s calculator requires you to manually enter your consumption to receive your comparison. Be sure to have copies of your previous bills available to assist you in entering accurate consumption information.

 

What do I need to think about when making my choice?

There are many things to consider when choosing an electricity pricing plan. Here are some things to consider when deciding what option is best for you:

Don’t worry, if you change your mind, you can change back any time you’d like.

  • Your electricity usage
    How much electricity do you use in a month? If you’re unsure, take a look at the Electricity line on your bill. You might also want to look at the historical usage graph on your bill, which shows your average daily usage over the past 12-month period.
  • Your consumption patterns
    When you use electricity can be another factor in your choice. Historically, the typical residential customer who paid TOU prices has used nearly two-thirds of their power at off-peak times – the time when the lowest TOU price applies. The other third of their power used was typically split equally between on- and mid-peak times. Look at the Electricity line of your bill to see how much power you use in each of the three TOU price periods.
  • Seasonal changes and time of year
    TOU price periods and Tier thresholds change with the seasons and are different during the winter (November 1 – April 30) and summer (May 1 – October 31) periods. Does the amount of electricity you use and when you use it change based on the season?
  • Lifestyle and daily habits
    Are you often home during the day on weekdays, so shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours?

 

How do I make the switch?

If you’re currently a Time-of-Use customer, or you don’t want to make a switch, you don’t need to do anything.

However, if a change in pricing plan will be beneficial to you, it is quick and easy to make the change. Please select one of these options to make the switch:

  1. Switch through My Account

    If you’re a Kitchener or Wilmot resident, visit My Account to make the switch.

    If you’re a Waterloo, Wellesley, or Woolwich resident, make the switch through this online portal.

    Please follow these instructions to switch your pricing plan:
    – Login to My Account
    – Click the “Daily Usage” Tab
    – Select “Rate Plan Comparison” and select “Change My Rate Plan”
    – On the next screen you will be shown your new plan, click “Submit Change Request” and you’re all finished

  2. If you’re a resident of Waterloo, Wellesley, or Woolwich, complete our online Customer Choice Pricing Plan. Or fill out the PDF version of the form.
  1.  
  1. Hourly Ontario Energy Price

    The Hourly Ontario Energy Price is the market hourly rate that is determined by the IESO. Your bill reflects a weighted average of all the hourly prices for the month.

    Global Adjustment

    Global adjustment (GA) covers the cost of building new electricity infrastructure in the province, maintaining existing resources, as well as providing conservation and demand management programs. Learn more about the GA and how it is calculated.

    Transmission Charges

    Transmission Network Charge

    The transmission network charge covers the cost of delivering the electricity from the generating stations to the region through Hydro One’s transmission system. This charge is collected on behalf of Hydro One. This charge is applied against your monthly peak demand in kilowatts (kW) or by kWh.

    Transmission Connection

    The transmission connection charge covers the cost of connecting Enova’s distribution system to Hydro One’s transmission lines, as well as the cost of transforming electricity from high transmission voltages to lower voltages for distribution. This charge is applied against your monthly peak demand in kilowatts (kW) or kWh.

    Distribution Charges

    Distribution is the cost of bringing electricity from the transmission system to your business. Distribution charges are the portion of your bill that goes directly to Enova.

    Distribution Charge

    The distribution charge is applied against your monthly peak demand in kilowatts (kW) and collected by Enova to cover the cost of building and maintaining our distribution system, including overhead and underground distribution lines, poles, and transformer stations.

    Disposition of Global Adjustment

    The disposition of global adjustment applies to all non-RPP and retailed customers, except for those that are Class A.

    Monthly Customer Charge

    This is a fixed monthly charge that covers the costs associated with meter reading, billing, customer service, account maintenance, and general utility operations.

    Customer-Owned Transformation Credit

    This credit is based on the kilowatts of billing demand per month for customer-owned transformers. Enova provides this credit to those customers that own their transformation facilities. It reflects the costs a distributor incurs when providing step-down transformation facilities to the customer’s required voltage level. For the majority of customers, the cost of this transformation is captured and recovered through Enova’s distribution rate. When a customer provides its own transformer, the customer receives a credit for these costs already included in the distribution rates.

    Electricity Usage Adjustment Factor

    This is an energy adjustment applied to the total amount of electricity used during the billing period to account for the line losses in the electricity system that are not measured by your meter. When electricity is delivered over a power line, it is normal for a small amount of power to be lost as heat. Line losses are an unavoidable part of delivering electricity. The adjustment factor is approved by the Ontario Energy Board and is reviewed regularly as part of the rate setting process.

    Regulatory Charges

    Regulatory charges include the cost of services required to operate the provincial electricity system and the wholesale electricity market. The Ontario Energy Board sets these charges.

    Standard Supply Administration Charge

    The standard supply administration charge covers a portion of a utility’s administrative costs to provide electricity bills to customers that receive an invoice directly from the utility (i.e. customers that are not billed by a retailer). This charge is set by the Ontario Energy Board and is the same for all utilities across the province.

    Wholesale Market Service

    The wholesale market service charge covers the cost of services provided by the IESO to operate the wholesale electricity market and maintain the reliability of the high voltage power grid and certain costs incurred by local utilities to connect renewable generation.

We collect security deposits from most new customers. We do this to minimize credit risk with new customers.

The added expense can be challenging for some of our customers, so let us explain how security deposits work to give you a better idea of why we make this request of you.

What Are the Security Deposit Amounts?

The amount you’re required to pay for your security deposit depends on the type of heating you have in your home.

Please see the below chart for a breakdown of our security deposit charges:

For Customers without Electric Heating Living in Kitchener or Wilmot$150.00
For Customers with Electric Heating Living in Kitchener or Wilmot$250.00
For Customers living in Waterloo, Wellesley, or Woolwich2.5 times the average monthly bill at the customer’s previous residence

You can request to pay your deposit in equal instalments over six months.

How can I have my security deposit waived?

We can waive the security deposit for new customers if you meet any of the following criteria:

  1. If you can provide a satisfactory credit check (at your expense) to us. You can email your credit check to customercare@enovapower.com
  2. You can provide a letter of reference from a gas or electricity distributor in Canada showing proof of good payment history for one year. The period that makes up the good payment history must be the most recent period of time and some of the time period must have occurred in the previous 24 months.
  3. You can register for a Pre-Authorized Payment Plan or Equal Payment Plan

For existing customers where a Security Deposit has not been collected, or a customer who was previously granted a security deposit waiver, a Security Deposit will be required if the customer has not maintained a “Good Payment History” for the required time period.

How can I get my deposit returned?

We can return the deposit after one year of good payment history.

Good payment history means that within the last 12 months:

  • You have not received more than one disconnection notice.
  • You have not had more than one cheque returned for insufficient funds.
  • You have not had more than one pre-authorized payment returned for insufficient funds.
  • We have not made a disconnect or collection trip for your account.

We also return your deposit if you close your account with us. When an account is closed, we apply the deposit to your final bill. Any amount left over will be returned to you in the form of a cheque, or directly to your account if you are an AutoPay customer.

Will I receive interest on my deposit?

Yes, customers with a security deposit will receive a monthly interest credit applied to their account. The interest rate used is the Bank of Canada’s Prime Business Rate less 2%.

Our commitment is to deliver safe and reliable electricity to your home at the most reasonable price possible. We know that every dollar counts and we work to embrace new technologies and efficiencies that allow us to keep our rates low. Each month, you are billed for the electricity your home uses, in kilowatt hours (kWh). In addition to electricity charges, your bill also includes charges for the delivery of electricity and other charges that are passed on to the Ontario Energy Board. Only the delivery portion of your bill goes to Enova. The rest of the charges are collected on behalf of other provincial organizations. Here is how the breakdown works:

The bill breakdown for residents of Kitchener, or Wilmot:

Breakdown of Average Bill Payment Effective May 1, 2022
ChargesPercentage of your Bill
Energy Charges59%
Transmission and Delivery28%
Regulatory Charges2%
Taxes11%

The bill breakdown for residents of Waterloo, Wellesley, or Woolwich:

Breakdown of Average Bill Payment Effective May 1, 2022 
ChargesPercentage of your Bill
Energy Charges57%
Transmission and Delivery29%
Regulatory Charges2%
Taxes12%

 

 

If you’re considering switching to an energy retailer or changing your electricity pricing plan, we want you to have all the information you need to make an informed decision.

The Ontario Energy Board has a helpful online bill calculator that can aid you in making clear choices from difficult decisions. This calculator allows you to compare your costs with various retailers and will show you the pricing difference between rate plan options.

You’ll need a few months of electricity bills handy to enter your previous consumption into the calculator and the tool will do the rest.

Check out the Bill Calculator today to help inform your electricity decisions.

Residential Customers in Kitchener or Wilmot

Electricity Pricing

Time-of-Use Pricing

For customers who pay time-of-use prices, the price you pay depends on when you use electricity. There are three price periods:

  • On-peak, when energy demand and cost is high,
  • Mid-peak, when energy demand and cost is moderate
  • Off-peak, when energy demand and cost is low.

Time-of-Use pricing lets you plan your electricity use so you use your more energy-intensive appliances during off-peak hours to save money and electricity.

Time-of-Use pricing and periods are set by the and are updated twice annually on May 1 and November 1.

Winter 2022-2023 Time of Use Schedule (Effective November 1, 2022 until April 30, 2023

Summer Time of Use Schedule (Effective May 1, 2022 until October 31, 2022.

For more information on Time-of-Use Pricing, visit oeb.ca.

Tiered Pricing

Tiered Pricing fits the lifestyle of customers that use the majority of their electricity during on-peak or mid-peak portions of the day, or who can’t easily plan when they will use electricity.

With Tiered Pricing, you can use a certain amount of electricity at one (lower) price. Once you reach and exceed that limit, called a threshold, a higher price applies.

As a Tiered Pricing customer, you can use electricity at the time of day that best suits your lifestyle.

Tiered Pricing and Thresholds are set twice annually by the Ontario Energy Board. Pricing and Thresholds change on May 1 and November 1 each year.

Winter 2023 Tiered Pricing and Thresholds (Effective November 1, 2022 until April 30, 2023)

 

TierPrice
Tier 1 (up to 1,000 kWh)8.7 ȼ/kWh
Tier 2 (above 1,000 kWh)10.3 ȼkWh

Previous Tiered Pricing and Thresholds (Effective May 1, 2022 until October 31, 2022)

TierPrice
Tier 1 (up to 600 kWh)9.8 ȼ/kWh
Tier 2 (above 600 kWh)11.5 ȼkWh

Delivery, Regulatory, and Miscellaneous Charges

In addition to your electricity charges, you may also see delivery, regulatory and miscellaneous charges on your monthly invoices.

Delivery Charges (effective January 1, 2022)

ItemKitchener-Wilmot Hydro Price
Transmission Network Charge$0.0088 per kWh
Transmission Connection Charge$0.0014 per kWh
Distribution Charge (TOU and Tiered Customers)$0.0029 per kWh
Distribution Charge (Retailer Customers)$0.0039 per kWh
Distribution Service Charge$23.66 per Month
Smart Metering Entity Charge (Effective May 1, 2022)$0.0043 per Month

* A line loss adjustment factor of 1.0353 is applied to these charges

Regulatory Charges (effective January 1, 2022)

ItemKitchener-Wilmot Hydro Price
Standard Supply Administration$0.25 per Month
Wholesale Market Services$0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Service Charges (Non-Payment of Account, Administration Fees, Miscellaneous Charges)

Late payment – per month1.50%

ServiceKitchener-Wilmot Hydro Price
Returned Cheque$22.00 ($15 bank fee plus $7 charge)
Account set up charge/change of occupancy charge$20.00
Meter Dispute Charge$30.00 (if meter found correct)
Late payment – per year19.56%
Reconnection at meter – during regular business hours$65.00
Reconnection at meter – outside of regular business hours$185.00
Reconnection at pole – during regular business hours$95.00
Meter removal without authorization$355
Service call (outside of regular business hours)$105

Small Business Customers in Kitchener or Wilmot

Electricity Pricing

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

Time-of-Use Pricing

The majority of Enova’s small business customers are billed using Time-of-Use. This pricing plan has three periods:

  • On-peak, when energy demand and cost is high,
  • Mid-peak, when energy demand and cost is moderate
  • Off-peak, when energy demand and cost is low.

Time-of-Use allows you control over your electricity bill. If you can adjust your usage habits to reflect the pricing periods you can save money during hours when electricity is more expensive.

Time-of-Use pricing and periods are set by the Ontario Energy Board and are updated twice annually on May 1 and November 1.

Winter 2022-2023 Time-of-Use Pricing and Schedule (Effective November 1, 2022 until April 30, 2023)

Summer 2022 Time-of-Use Rates and Schedule (Effective May 1, – October 31, 2022

For more information on Time-of-Use Pricing, visit oeb.ca.

Tiered Pricing

 

With Tiered Pricing, you can use a certain amount of electricity at one (lower) price. Once you reach that limit, called a threshold, you will be charged a higher rate for the rest of the electricity you consume during that billing period.

As a Tiered Pricing customer, you can be free to use electricity at the time of day that best suits your lifestyle.

Tiered Pricing and Thresholds are set twice annually by the Ontario Energy Board. Pricing and Thresholds change on May 1 and November 1 each year.

Winter 2022-2023 Tiered Pricing and Thresholds (Effective November 1, 2023 until April 30, 2023)

Tier Price
Tier 1 (up to 750 kWh) 8.7 ȼ/kWh
Tier 2 (above 750kWh) 10.3 ȼkWh

Delivery Charges (effective January 1, 2022)

Item Kitchener-Wilmot Hydro Cost
Transmission Network Charge $0.0076 per kWh
Transmission Connection Charge $0.0013 per kWh
Distribution Charge (TOU and Tiered Customers) $0.0175 per kWh
Distribution Charge (Retailer Customers) $0.0185 per kWh
Distribution Service Charge $28.95 per Month
Smart Metering Entity Charge (Jan 1-April 30, 2022) $0.57 per Month
Smart Metering Entity Charge (May 1- Dec 31, 2022) $0.43 per Month

* A line loss adjustment factor of 1.0353 is applied to these charges

Regulatory Charges (effective January 1, 2022)

Item Kitchener-Wilmot Hydro Cost
Standard Supply Administration $0.25 per Month
Wholesale Market Services $0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Service Charges (Non-Payment of Account, Administration Fees, Miscellaneous Charges)

Late payment – per month1.50%

Service Kitchener-Wilmot Hydro Cost
Returned Cheque $22.00 ($15 bank fee plus $7 charge)
Account set up charge/change of occupancy charge $20.00
Meter Dispute Charge $30.00 (if meter found correct)

Non-Payment of Account

Service Kitchener-Wilmot Hydro Cost
Late payment – per month 1.50%
Late payment – per year 19.56%
Reconnection at meter – during regular business hours $65.00
Reconnection at meter – outside of regular business hours $185.00
Reconnection at pole – during regular business hours $95.00
Specific Charge for Access to the Power Poles – per pole per year (with the exception of wireless attachments) $44.50

Miscellaneous

Service Kitchener-Wilmot Hydro Cost
Meter removal without authorization $355
Service call (outside of regular business hours) $105

Large Business Customers in Kitchener or Wilmot

Electricity Pricing

Your electricity bill is made up of delivery charges, distribution charges, regulatory charges and electricity charges.  All but the distribution charges are collected on behalf of other parties. Enova retains only the distribution charges

Below are details about the rates and charges on your bill below. If you have questions at any time, please contact us at [phone] or by email at customercare@enovapower.com and we’d be happy to help you.

Electricity Charges

Charge Cost
Electricity charge Hourly Ontario Energy Price or retailer price

Transmission Charges (effective January 1, 2022)

Item Kitchener-Wilmot Hydro Cost
Transmission Network Charge $4.0407 per KW
Transmission Connection Charge $0.7317 per KW

Distribution Charges (effective January 1, 2022)

Item Kitchener-Wilmot Hydro Cost
Monthly Customer Charge $192.88 per month
Disposition of Global Adjustment (as applicable) $0.0010 per kWh
Distribution Charge $6.3428 per kW
Customer Owned Transformer Credit ($0.6000) per kW

Regulatory Charges (effective January 1, 2022)

Item Kitchener-Wilmot Hydro Cost
Standard Supply Administrative Charge $0.25 per Month
Wholesale Market Service Class A $0.0035 per kWh*
Wholesale Market Service Class B $0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Service Charges (Non-Payment of Account, Administration Fees, Miscellaneous Charges)

Late payment – per month1.50%

Service Kitchener-Wilmot Hydro Cost
Returned Cheque $22.00 ($15 bank fee plus $7 charge)
Account set up charge/change of occupancy charge $20.00
Meter Dispute Charge $30.00 (if meter found correct)

Non-Payment of Account

Service Kitchener-Wilmot Hydro Cost
Late payment – per month 1.50%
Late payment – per year 19.56%
Reconnection at meter – during regular business hours $65.00
Reconnection at meter – outside of regular business hours $185.00
Reconnection at pole – during regular business hours $95.00
Specific Charge for Access to the Power Poles – per pole per year (with the exception of wireless attachments) $44.50

Miscellaneous

Service Kitchener-Wilmot Hydro Cost
Meter removal without authorization $355
Service call (outside of regular business hours) $105

Residential Customers in Waterloo, Woolwich, or Wellesley

Electricity Pricing

Time-of-Use Pricing

For customers who pay time-of-use prices, the price you pay depends on when you use electricity. There are three price periods:

  • On-peak, when energy demand and cost is high,
  • Mid-peak, when energy demand and cost is moderate
  • Off-peak, when energy demand and cost is low.

Time-of-Use pricing lets you plan your electricity use so you use your more energy-intensive appliances during off-peak hours to save money and electricity.

Time-of-Use pricing and periods are set by the and are updated twice annually on May 1 and November 1.

Winter 2023 Time-of-Use Pricing and Schedule (effective November 1, 2022 – April 30, 2023.)

 

For more information on Time-of-Use Pricing, visit oeb.ca.

Tiered Pricing

Our customers without smart meters, or those that choose to switch pricing plans can also be billed on a Tiered Pricing Plan. A tiered plan fits the lifestyle of customers that use the majority of their electricity during on-peak or mid-peak portions of the day.

With Tiered Pricing, you can use a certain amount of electricity at one (lower) price. Once you reach that limit, called a threshold, you will be charged a higher rate for the rest of the electricity you consume during that billing period.

As a Tiered Pricing customer, you can be free to use electricity at the time of day that best suits your lifestyle.

Tiered Pricing and Thresholds are set twice annually by the Ontario Energy Board. Pricing and Thresholds change on May 1 and November 1 each year.

Winter 2023 Tiered Pricing and Thresholds (Effective November 1, 2022, until April 30, 2023)

TierPrice
Tier 1 (up to 1,000 kWh)8.7 ȼ/kWh
Tier 2 (above 1,000 kWh)10.3 ȼkWh

Previous Tiered Pricing and Thresholds (Effective May 1, 2022 until October 31, 2022)

TierPrice
Tier 1 (up to 600 kWh)9.8 ȼ/kWh
Tier 2 (above 600 kWh)11.5 ȼkWh

A line loss adjustment factor of 1.0353 is applied to these charges.

Delivery, Regulatory, and Miscellaneous Charges

In addition to your electricity charges, you may also see delivery, regulatory and miscellaneous charges on your monthly invoices.

Delivery Charges (effective January 1, 2022)

ItemWaterloo North Hydro Price
Distribution Service Charge$34.14 per month
Low Voltage Charge$0.0003 per kWh
OEB Regulated Rate Riders($0.0005) per kWh
  
Line Transformation Connection$0.0023 per kWh*
Network Service$0.0090 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges.

Regulatory Charges (effective January 1, 2022)

ItemWaterloo North Hydro Price
Standard Supply Administration$0.25 per Month
Wholesale Market Services$0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Service Charges (Effective January 1, 2022)

ServiceWaterloo North Hydro Price
Returned Cheque$15.00 plus bank fees
Account set up charge/change of occupancy charge$30.00
Meter Dispute Charge$30.00 (if meter found correct)
Unregistered Easement Letter$15.00 per property
Duplicate Invoices for Previous Billings$15.00 each
Income Tax Letter$15.00

Miscellaneous Charges

ServiceWaterloo North Hydro Price
Late payment – per month1.50%
Late payment – per year19.56%
Reconnection at meter – during regular business hours$65.00
Reconnection at meter – outside of regular business hours$185.00
Reconnection at pole – during regular business hours$130.00
Specific Charge for Access to the Power Poles – per pole per year (with the exception of wireless attachments)$44.50

Small Business Customers in Waterloo, Woolwich, or Wellesley

Electricity Pricing

The electricity charge of your bill is calculated using Time-of-use rates or Tiered Pricing which are determined by the Ontario Energy Board. The most recent Time-of-Use rates and Tiered Pricing Rates are listed in the table below.

Time-of-Use Pricing

The majority of Enova’s small business customers are billed using Time-of-Use. This pricing plan has three periods:

  • On-peak, when energy demand and cost is high,
  • Mid-peak, when energy demand and cost is moderate
  • Off-peak, when energy demand and cost is low.

Time-of-Use allows you control over your electricity bill. If you can adjust your usage habits to reflect the pricing periods you can save money during hours when electricity is more expensive.

Time-of-Use pricing and periods are set by the Ontario Energy Board and are updated twice annually on May 1 and November 1.

Winter TIme-of-Use Schedule (Effective November 1, 2022 until April 30, 2023.

Summer Time-of-Use Schedule (Effective May 1 – October 31, 2022

For more information on Time-of-Use Pricing, visit oeb.ca.

Tiered Pricing

Our customers that choose to switch pricing plans can also be billed on a Tiered Pricing Plan. A tiered plan fits the lifestyle of customers that use the majority of their electricity during on-peak or mid-peak portions of the day.

With Tiered Pricing, you can use a certain amount of electricity at one (lower) price. Once you reach that limit, called a threshold, you will be charged a higher rate for the rest of the electricity you consume during that billing period.

As a Tiered Pricing customer, you can be free to use electricity at the time of day that best suits your lifestyle.

Tiered Pricing and Thresholds are set twice annually by the Ontario Energy Board. Pricing and Thresholds change on May 1 and November 1 each year.

Winter 2022-2023 Tiered Pricing and Thresholds (Effective November 1, 2022 until April 30, 2023)

TierPrice
Tier 1 (up to 750 kWh)8.7 ȼ/kWh
Tier 2 (above 750 kWh)10.3 ȼkWh

*A line loss adjustment factor of 1.0353 is applied to these charges

Delivery Charges (effective January 1, 2022)

ItemWaterloo North Hydro Cost
Distribution Service Charge$34.14 per month
Distribution Usage Charge$0.0186 per kWh
 OEB Regulated Rate Riders ($0.0001) per kWh
  
Line Transformation Connection$0.0021 per kWh*
Network Service$0.0084 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Regulatory Charges (effective January 1, 2022)

ItemWaterloo North Hydro Cost
Administration Fee – Standard Supply Service$0.25 per Month
Wholesale Market Services$0.0039 per kWh*

* A line loss adjustment factor of 1.0353 is applied to these charges

Service Charges (Non-Payment of Account, Administration Fees, Miscellaneous Charges)

ServiceWaterloo North Hydro Cost
Account Set Up Charge$30.00
Credit Reference/Credit Check$15.00 plus credit bureau fees
Meter Dispute Charge plus Measurement Canada Fees$30.00 (if meter found correct)
Unregistered Easement Letter
(Please send requests and cheques to Waterloo North Hydro, 526 Country Squire Rd, Waterloo ON ATTN: Engineering Department)
$15.00 (per property)
Duplicate Invoices for Previous Billings$15.00
Income Tax Letter$15.00
Late Payment – per month1.50%
Late payment – per year19.56%
Returned Cheque Charge$15.00 plus bank fees
Notification Charge$15.00
Disconnect/Reconnect at meter – regular hours$65.00
Disconnect/Reconnect at meter – after hours$185.00
Specific Charge for Access to the Power Poles – per pole per year (with the exception of wireless attachments)$44.50

 

Large Business Customers in Waterloo, Woolwich, or Wellesley

Electricity Pricing

As a large business, you pay delivery charges, distribution charges, regulatory charges and electricity charges. We’re here to help you make sense of the charges you see on your monthly invoice.

This page will provide you with a one-stop resource for your electricity rates and the other charges on your electricity invoice. If you have questions at any time, please contact us at [phone] or by email at customercare@enovapower.com and we’d be happy to help you.

Delivery Charges

Non-interval metered accounts with average monthly demand between 50 – 199 kWWeighted Average Hourly Spot Price* or contract price with Electricity Retailer
Distribution Service Charge$125.96 per month
Distribution Usage Charge$5.7808  per kW
OEB Regulated Rate Riders$0.2023 per kW
Line Transformation Connection$0.8151 per kW~
Network Service$3.4369 per kW
Interval metered accounts with average monthly demand between 50 – 999 kW Hourly Ontario Energy Price* or contract price with Electricity Retailer
Distribution Service Charge$125.96 per month
Distribution Usage Charge$5.7808  per kW
OEB Regulated Rate Riders$0.2023 per kW
Line Transformation Connection$1.0179 per kW~
Network Service$3.6505 per kW
Interval metered accounts with average monthly demand between 1000 – 4999 kW Hourly Ontario Energy Price*+ or contract price with Electricity Retailer
Distribution Service Charge$125.96 per month
Distribution Usage Charge$5.7808  per kW
OEB Regulated Rate Riders$0.2023 per kW
Line Transformation Connection$1.0170 per kW~
Network Service$3.6456 per kW
Interval metered accounts with average monthly demand greater than 5000 kW Hourly Ontario Energy Price*+ or contract price with Electricity Retailer
Distribution Service Charge$7,359.96 per month
Distribution Usage Charge$4.6306 per kW
OEB Regulated Rate Riders($0.4268) per kW
Line Transformation Connection$1.0215 per kW~
Network Service$4.0417 per kW

Regulatory Charges

Medium CommercialPrice
Wholesale Market Charge$0.0039 per kWh*
Standard Supply Service Administration Charge$0.25 per month
Larger CommercialPrice
Wholesale Market Charge – Class AVaries Monthly
Wholesale Market Charge – Class B$0.0039 per kWh*
Standard Supply Service Administration Charge$0.25 per month

* A line loss adjustment factor of 1.0353 is applied to these charges

Global Adjustment

Medium CommercialPrice
Published monthly by the IESO for Class B customers$ per kWh
Larger CommercialPrice
IESO calculates an amount for Class A customers based on the customer’s historical peaks coincident with the five annual provincial 

Service Charges (Non-Payment Charges, Administration Fees, Miscellaneous Charges)

Service Charges (Effective January 1, 2022)

ServiceWaterloo North Hydro Cost
Returned Cheque$15 plus bank fees
Account set up charge/change of occupancy charge$30.00
Meter Dispute Charge$30.00 (if meter found correct)
Unregistered Easement Letter$15.00 per property
Duplicate Invoices for Previous Billings$15.00 each
Income Tax Letter$15.00

Miscellaneous Charges

ServiceWaterloo North Hydro Cost
Late payment – per month1.50%
Late payment – per year19.56%
Reconnection at meter – during regular business hours$65.00
Reconnection at meter – outside of regular business hours$185.00
Reconnection at pole – during regular business hours$130.00
Specific Charge for Access to the Power Poles – per pole per year (with the exception of wireless attachments)$44.50

^ A line loss adjustment factor of 1.0036 is added to these charges.
~ This rate is eligible for Gross Load Billing.

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