Have questions about what is on your bill? Our handy bill explainer should help!
Hover your cursor or tap on the blue circles below to get to know the different parts of your Enova bill.
The Electricity Consumption portion of your bill shows your total consumption broken into tiers or pricing periods, depending on the rate plan you are using.
The Delivery section shows the costs of delivering electricity from generating stations across the province to Enova Power Corp. and then to your home or business. These charges include the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.
Visit enovapower.com/rates for a full explanation of what is included in the delivery line of your bill.
The Regulatory Charges portion includes charges to cover the cost of operating the wholesale electricity market. Charges are applied to the electricity you consume.
The total amount owing by your due date. This amount includes the current billing period charges, as well as any unpaid amounts from previous billing periods.
The Glossary of Terms provides information and definitions of terms found in your Enova Power Corp. invoice.
This reference section shows the pricing periods, tiers, and thresholds associated with your selected pricing plan.
The billing adjustment section shows any late charges, additional charges, credits or fees added, removed, or credited to your account
The Electricity Details section includes:
- Meter #: The number associated with your electricity meter.
- Reading Type: This shows if your metering reading was actual or estimated.
- Number of Days: The number of days in your billing period for this invoice.
- Previous Read kWh: The meter reading at the beginning of your billing period.
- Current Read kWh: The meter reading at the end of your billing period.
- Multiplier: A multiplier is used when the service requires measuring equipment to step down values for the meter to measure. The multiplier is used to determine actual usage.
- Measured kWh: The amount of electricity consumed in the billing period
- Adjustment Factor: When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost, as heat. In calculating your electricity costs for the billing period, your Measured Consumption is multiplied by this approved adjustment factor to account for those losses. Note that losses are not calculated on electricity generated.
- Adjusted kWh: The measured kWh, multiplied by the Adjustment Factor.
Visit enovapower.com/rates for a full explanation of these terms and charges
This section contains a detailed overview of your electricity bill.
Number of Days: The number of days in your billing period for this invoice.
The customer information portion of your bill. This shows the customer name and the physical address for this account.
The total amount due on the invoice due date.
The total electricity consumed during the billing period.
The due date of your current invoice.
The Electricity Details portion of your bill is new.
This section shows your total consumption for your current billing period, the previous billing period, and the same billing period in the previous year.
The Charges & Credits Summary includes:
- Previous Balance: the total charges on your previous invoice.
- Adjustments: Late charges, bill corrections, or other charges on your previous invoice.
- Payments Received: Total payments received since your previous invoice.
- Charges this Period: Total charges for your current bill period.
- Total Amount Due: The total amount owing by the invoice due date. The amount includes the current billing period charges and any unpaid amounts from previous billing periods.
This section contains important news and announcements from Enova Power Corp.
There are many ways to contact Enova Power Corp., including by mail, in person, by phone, by email, or online through Enova's website.
The payment slip portion of your bill provides a quick summary of your current billing period, amount due, and payment due date. If you are mailing your payment, or making a payment in person, please include this portion of your bill with your payment.
This section is one of two places you will find your new account number.
- Account Number: Your new account number.
- Invoice Number: The number of your invoice
- Pricing Method: The pricing plan you are being billed on.
- Account Type: This identifies your customer type.
This is the second place you can find your new account number.
This section also shows your name and invoice number.
