High winds, thunderstorms, ice, and snow, can lead to unplanned power outages We want to help you and your family prepare for unexpected outages and emergencies by providing you with the tools you need to create an emergency preparedness kit and ensure your home is safe if the lights go out.
Additional Emergency Preparedness Resources
If your power has gone out, or you’re having issues with your home’s electricity, please check the online outage maps for current outage updates.
If you do not see your outage listed, call us at 226-896-2200 to report your outage.
Power Outage Safety Tips
If the power does go out at your home or business, there are several things you can do to help avoid electrical hazards and ensure our crews can work safely as they try to restore your power and repair damaged equipment:
Additional Outage Safety Resources
We want to help you learn as much as you can about power outage safety. Below is a short list of resources that can assist you during a power outage:
Once a storm has ended and powerline technicians have begun to restore power to impacted customers, there are still electrical safety hazards that you need to watch for. There are a number of things you can do to help your neighbours, your family, and our technicians continue to stay clear of hazards following an unplanned power outage.
There is damage to the electrical equipment attached to my home, how do I have it repaired?
If there is damage to the equipment that connects your home to the electricity distribution system, we may not be able to restore your power until repairs are made. Even if you do have power or never lost it, you may still have damage that needs repair.
Typically, a homeowner’s ownership of electrical equipment begins where the wires attach to the house. This means the wire from the pole to the house is generally our responsibility, but the wires inside the mast/stack and equipment attached to the house belong to you, the homeowner. If this equipment is damaged, you need to arrange repairs before we can safely reconnect power. You should start this process immediately.
There are four steps to get repairs done:
Please see this handout for detailed information on making repairs to your electrical system and the types of damage you may experience following a storm.
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