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Power Outage

View outages in Kitchener or Wilmot

View Outage Map

View outages in Waterloo, Woolwich, or Wellesley

View Outage Map

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Enter your address below to determine your service location for outage information, accessing forms and managing your account.

Freezing Rain & High Winds in the Forecast

Freezing rain and high winds are in the forecast for Saturday, March 25.

Our crews are ready and available to respond to any outages or emergencies.

Please visit our online outage maps for real-time outage information and restoration updates.

  • For properties in Kitchener or Wilmot, visit
  • For properties in Waterloo, Woolwich, or Wellesley, visit

If you do not see your outage on the map, please call us at 226-892-2200 to report it.

For tips and tools to help keep you safe in the event of a prolonged outage, visit

Our payee information is changing

Please note: our payee information is changing.

There are no changes to your account number or your account information, but your payee information will change to:

  • Enova-Kitchener-Wilmot Hydro for properties in Kitchener or Wilmot.
  • Enova-Waterloo North Hydro for properties in Waterloo, Woolwich or Wellesley.

This will happen automatically. You do not need to update your payee information.

For more information about how to pay your bill, visit: