Starting May 4, 2026, in-person customer care at Enova Power’s Kitchener office on Victoria Street will be moved temporarily due to a building renovation.
The temporary in-person customer care entrance and after-hours payment drop box can be found on the southwest side of the building.
There is signage to help direct customers to the temporary entrance.
Enova Power Corp. is renovating its Victoria Street building to replace its 41-year-old heating and cooling (HVAC)system, which has has outlived its useful life of 25 years and must be replaced.
Replacing the system requires significant work to remove the walls and ceilings in the main office, displacing employees while the work is underway.
Enova is taking advantage of this time to make some upgrades to the office to improve the layout and customer accessibility, including the creation of a one-storey, street-level customer service area.
This work includes:
The work is expected to take 12 months to complete.
The cost of the HVAC replacement and creation of the new customer entrance is $11 million.
The bill impact for the average residential customer is approximately $0.30.
