Starting May 4, 2026, in-person customer care at Enova Power’s Kitchener office on Victoria Street South will be temporarily relocated due to a building renovation.
The temporary in-person customer care entrance and after-hours payment drop box can be found on the southwest side of the building.
There is signage to help direct customers to the temporary entrance.
Enova Power is renovating its Victoria Street South building to replace its 41-year-old heating and cooling (HVAC) system, which has outlived its useful life of 25 years and must be replaced.
The work requires removing ceilings and some walls throughout the building, displacing employees during the work.
Enova is taking advantage of this time to make some updates to the office and improve customer accessibility, including the creation of a one-storey, street-level customer service area.
This work includes:
The work will begin in June 2026 and is expected to take 12 months to complete.
The cost of the HVAC replacement, building updates, and creation of the new customer entrance is $11 million, which is approximately $0.30 per month for the average residential customer.
We invite you to complete a survey to share your opinions about the decisions we are making about the renovation.
The survey will take approximately 10 minutes to complete.
Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.
Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.
We know that this billing adjustment is unexpected, and we are sorry for the inconvenience.
If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.
