I Would Like to Start/Stop/Move My Account

We can’t help move your couch, but we can help move your account!

When you decide to move, there are a lot of items on your to-do list.

Luckily, setting up or closing your Enova account is one of the easiest things you can do. Use our online forms to open, close, or move your account to a different location and take one item off of your moving checklist.

What would you like to do?

I Want to Start an Account

If you’re moving to Enova’s service territory, welcome! We look forward to serving you.

Before you move in, you’ll need to set up your account. Complete our online move forms and our staff will get you set up right away:

If you are a resident moving to Kitchener or Wilmot Township (Baden, New Dundee, New Hamburg, Petersburg) complete this New Account Application Form.

If you are a business moving to Kitchener or Wilmot Township (Baden, New Dundee, New Hamburg, Petersburg) complete the Commercial New Account Application Form.

If you are moving to or within Waterloo, Wellesley, or Woolwich, please complete this New Account Application Form.

To make sure the process is easy for you, make sure you have the following information handy when completing your application:

  • Contact information of the account holder (Full name, phone number, email address)
  • Address of the property you are moving into
  • Driver’s License, Birth Certificate Number or Passport Number for identification
  • The legal closing date for the service address or the start date of the lease (not the move in date)

Be sure to complete your application at least 48 hours before you move in/take possession of the property. That will provide us with enough time to ask any questions we may have and complete your set-up so everything is ready and the lights are on when you move in.

I Want to Close My Account

If you’re moving out of our service territory, don’t forget to let us know.

If you’re a resident of Kitchener or Wilmot, complete the Residential Move In/Move Out Form.

If you’re a business customer in Kitchener or Wilmot, complete the Business Move In/Move Out form.

If you’re a residential or business customer in Waterloo, Wellesley, or Woolwich complete the Moving Out – No New Service Required form.

Complete the Moving Out – No New Service required form as soon as possible to let us know.

Resources for New Customers

As a new Enova customer, we want to make sure you‘re aware of the resources available to help you manage your account, reduce your energy consumption, and pay your monthly invoice.

As a partner in your community and a neighbour, we want to make managing your electricity account as easy as possible. Please select from the options below to learn more about how we can help you with your account, both today and in the future.

Moving into a property with solar panels?

Are you moving into a property with a FIT or microFIT contract and need to have your contract re-assigned?

Let us help you.

If you are selling or purchasing a property with an existing MicroFIT contract, there are a number of steps that need to be taken to ensure the transition of the account runs as smoothly as possible. Please follow the below steps to complete the transition process:

Seller

  1. Notify the IESO that the property has been sold and there will be a new contract holder.

Purchaser

  1. Create an IESO Account
  2. Complete the Micro-Embedded Generation Facility Connection Agreement.
    1. If the property is in Kitchener or Wilmot, click here to complete the form and email it to engineering@kwhydro.ca.
    2. If the property is in Waterloo, Wellesley or Woolwich, click here to complete the form and email it to generationbilling@enovapower.com
    3. Provide the new generation number to the IESO
    4. The IESO will notify you when re-assignment is complete
  3. If necessary, complete the microFIT Electronic Funds Transfer Authorization Form
  4. If necessary, complete the microFIT Bank Change Form for Electronic Funds Transfer (EFT)

For information on managing your MicroFIT contract, visit the IESO’s website.

If you are selling or purchasing a property with an existing FIT contract, there are a number of steps that need to be taken to ensure the transition of the account runs as smoothly as possible. Please follow the below steps to complete the transition process:

  1. Contact the IESO
  2. Submit the executed contract:
    1. If your property is in Kitchener or Wilmot, submit the contract to: engineering@kwhydro.ca.
    2. If your property is in Waterloo, Wellesley or Woolwich, submit the contract to generation@wnhydro.com.
  3. If necessary, complete the FIT Electronic Funds Transfer Authorization Form
  4. If necessary, complete the FIT Bank Change Form for Electronic Funds Transfer (EFT)

Find your Service Area

Enter your address below to determine your service location for outage information, accessing forms and managing your account.