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Students – Are You Moving?

We know the end of the school year can be stressful, but let us help you get one thing off your to-do list. On this page you'll find all of the tools and resources you need to close your account or change your address.

This page is your one-stop information resource for everything you need to get your move completed. If there is anything you need, we’re here to help you. You can contact our Customer Care team through our online contact form, or call 226-896-1010.

We have several online resources that can make setting up and managing your accounr a breeze. Check out our student move checklist for everything you need to get your account set-up and see our New Customer Welcome Package for information on account management, online tools, and money saving tips and tools.

How Can We Help You?

I'm moving out

If your summer lease is finished, or you’re graduating and leaving the area, don’t forget to close your account. Make sure you give us as much notice as possible so you can avoid paying for electricity you’re not using after you’ve left the property.

Don’t worry, closing your account is easy to do!

Completing the form is easy, all you need to know is your Account Number and Service address. Complete your form today and avoid hassles on moving day!

If you’re moving to another address in our service territory and need to set up a new account, we’ve got a form for that!

If you’re moving out of a property in Kitchener or Wilmot, complete the form located here.

If you’re moving out of a property in Waterloo, Woolwich or Wellesley, complete the form located here.

I'm moving in

Welcome to Enova.

We know there is a lot to do before you can move into your new place, but setting up your Enova account is easy!

If you’re moving to Kitchener or Wilmot Township (Baden, New Dundee, New Hamburg, Petersburg) complete this New Account Application Form.

If you are moving to Waterloo, Wellesley, or Woolwich, please complete this New Account Application Form.

Not sure where you’re located? Click the “help me find my service area button” and we’ll help you find the right form.

To make account set-up even easier, make sure you have the following information handy when you complete the form:

  • Account holder name 
  • Secondary contact if necessary
  • Service/Property address
    • Including lease start date or closing date
  • Mailing address if necessary/different from service address
  • Contact information
    • Primary phone number 
    • Email address
  • Identification
    • Driver’s license (preferred)
    • OR
    • Photo card and date of birth

To make sure you don’t forget anything, we’ve put together a handy checklist to help you. Click here to download your copy.

My Account, eBilling and online tools

We understand the importance of keeping costs low and finding convenient ways to manage your account. Enova has a number of tools to help you manage your consumption, keep your costs low and stay on top of your bill.

  • Enova’s New Customer Welcome Package: As a new customer, we’re sure you have a lot of questions about your Enova account. Our New Customer Welcome Package is an online resource to help you get the most out of your account. Learn about our account management tools, important safety information, and find money saving and energy-saving tips and tools in one convenient location. Check out our online guide at

  • My Account online customer portal: Our online customer portal is a one-stop shop for everything you need to know about your account. You can manage your energy costs by comparing your detailed hourly, daily, and monthly energy consumption. You can also review past payments, view electronic copies of your bill and make changes to your electricity pricing plan – all at the click of a button.

    Registration is fast, free, and simple.

    If you’re a resident of Kitchener or Wilmot, visit the Registration Portal to sign up today

    If you’re a resident of Waterloo, Wellesley, or Woolwich, click here to register.

  • eBilling: We know that you’ve got enough stress in your life. Let us help you remove one worry from your life by signing up for eBilling.

    As an eBilling subscriber, you’ll never have to worry about missing a bill again. You’ll receive an email notification directly to your inbox as soon as your bill is ready. The notification includes all the important information you need to stay on top of your account, including the bill due date, the amount owing, and your account number.

    For more information on how to register for eBilling, visit

  • Online outage map: From time to time, power outages can occur. If your power has gone out or you’re having trouble with your electricity please check the Outage Map for current power outage information. The interactive outage map provides important information on outages, including the areas affected, the number of impacted customers, the estimated time of restoration, and, where possible, the cause of the outage.

    Visit for real-time outage updates and information

Find your Service Area

Enter your address below to determine your service location for outage information, accessing forms and managing your account.