Students – Are You Moving?

We know that moving in to a new place can be stressful, but we want to help make it easier by giving you all the information you need to close your Enova Power Corp. (Enova) account and make your move a smooth one.

This page is your one-stop information resource for everything you need to get your move completed. If there is anything you need, we’re here to help you. You can contact us at customercare@enovapower.com or by calling 226-896-1010.

How Can We Help You?

I'm moving out

Are you leaving the Kitchener/Waterloo area and moving out of our service territory?

Visit enovapower.com/forms and complete our online Move Out form. Once you’ve completed the form, you’ll receive an email from us confirming your move day and account details. That’s all you need to do!

Completing the form is easy, all you need to know is your Account Number and Service address. Complete your form today and avoid hassles on moving day!

If you’re moving to another address in our service territory and need to set up a new account, we’ve got a form for that!

If you’re moving out of a property in Kitchener or Wilmot, complete the form located here.

If you’re moving out of a property in Waterloo, Woolwich or Wellesley, complete the form located here.

I'm moving in

Welcome to Enova. Make sure you set-up your account before you’re scheduled to move in. It’s easy to do. Just visit enovapower.com/forms and complete our online New Account Applicant Form or our Move In Form and our Customer Solutions team will get your account set-up right away!

To make account set-up even easier, make sure you have the following information handy when you complete the form:

Account holder name
Secondary contact if necessary
Service/Property address
- Including lease start date or closing date
Mailing address if necessary/different from service address
Contact information
- Primary phone number
- Email address
Identification
- Driver’s license (preferred)
- OR
- Passport and Date of birth

To make sure you don’t forget anything, we’ve put together a handy checklist to help you. Click here to download your copy.

My Account, eBilling and online tools

We understand the importance of keeping costs low and finding convenient ways to manage your account. Enova has a number of tools to help you manage your consumption, keep your costs low and stay on top of your bill.

My Account online customer portal: Our online customer portal is a one-stop shop for everything you need to know about your account. You can manage your energy costs by comparing your detailed hourly, daily, and monthly energy consumption. You can also review past payments, view electronic copies of your bill and make changes to your electricity pricing plan – all at the click of a button.
Registration is fast, free, and simple.
If you’re a resident of Kitchener or Wilmot, visit the Registration Portal to sign up today
If you’re a resident of Waterloo, Wellesley, or Woolwich, click here to register.
eBilling: We know that you’ve got enough stress in your life. Let us help you remove one worry from your life by signing up for eBilling.

As an eBilling subscriber, you’ll never have to worry about missing a bill again. You’ll receive an email notification directly to your inbox as soon as your bill is ready. The notification includes all the important information you need to stay on top of your account, including the bill due date, the amount owing, and your account number.

For more information on how to register for eBilling, visit enovapower.com/onlinetools

Online outage map: From time to time, power outages can occur. If your power has gone out or you’re having trouble with your electricity please check the Outage Map for current power outage information. The interactive outage map provides important information on outages, including the areas affected, the number of impacted customers, the estimated time of restoration, and, where possible, the cause of the outage.

Visit enovapower.com/outages for real-time outage updates and information

Students – Are You Moving?

We know that moving in to a new place can be stressful, but we want to help make it easier by giving you all the information you need to close your Enova Power Corp. (Enova) account and make your move a smooth one.

How Can We Help You?

I'm moving out

I'm moving in

My Account, eBilling and online tools

Contact Us

Quick Links

Login to My Account

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