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Online Account Management

With our online account management tools, you can take your account anywhere you may be. Always stay in the know with instant, free access to your account – all you need to do is register.

Enova has the online tools you need to stay on top of your account, take the worry out of bill payment, and make important changes to your account, from anywhere.

Sign up today and let us help you manage your account.

What Tools are Available to Me?

My Account Online Customer Portal

Our online customer portal is a one-stop shop for everything you need to know about your account. You can manage your energy costs by comparing your detailed hourly, daily, and monthly energy consumption. You can also review past payments, view electronic copies of your bill and make changes to your electricity pricing plan – all at the click of a button.

Why Should I Register for My Account?

My Account is free, easy to use and convenient. If that’s not enough, it provides users with several great benefits that help take the stress out of account management. These benefits include:

  • Detailed hourly, daily, and monthly electricity consumption. You can monitor your electricity consumption right from your mobile device. Learn how much you are using, and when you are using it to help reduce your electricity costs
  • If you have multiple accounts, you can keep track of all of them from one central login. My Account makes it easy to manage multiple accounts with just a few clicks of a button.
  • Save time during tax season by accessing all of your past bills in one location
  • It’s easy to make changes to your account and track your payment history through the online portal

There are many other reasons why My Account makes sense for busy customers. We encourage you to sign up today and explore it for yourself.

What You Need to Register

Registration is easy, but be sure to have your latest electricity bill handy to ensure everything goes smoothly. You’ll need to know the following to complete your registration:

  1. Account Number
  2. Meter Number
  3. A secure password you can use for your account

How Do I Register?

Registration is fast, free, and simple.

If you’re a resident of Kitchener or Wilmot, visit the Registration Portal to sign up today

If you’re a resident of Waterloo, Wellesley, or Woolwich, click here to register.

eBilling

We know that you’ve got enough stress in your life. Let us help you remove one worry from your life by signing up for eBilling.

As an eBilling subscriber, you’ll never have to worry about missing a bill again. You’ll receive an email notification directly to your inbox as soon as your bill is ready. The notification includes all the important information you need to stay on top of your account, including the bill due date, the amount owing, and your account number.

Why Should I Register for eBilling?

In addition to cutting down on stress, there are several other benefits you can enjoy as an eBilling customer:

  • Receive your bill from anywhere you are: You’ll receive your email bill notification as soon as your bill is ready, from anywhere life takes you. Whether you’re on vacation or working from home, you’ll never have to worry about missing a bill.
  • Save counter space and cut down on clutter: You already receive enough paper mail. eBilling allows you to ditch extra paper and cut down on clutter. You can clear space on your counter and breathe easy knowing you haven’t misplaced your monthly invoice under a stack of papers.

eBilling subscribers can also monitor their electricity consumption and manage their costs through the My Account online portal. Start taking advantage of all of the benefits by signing up today!

How Do I Register?

Registration for eBilling is fast and simple. We want to make it as easy as possible for you to start enjoying the benefits of eBilling. Sign up today by following these steps:

I’m a resident of Kitchener or Wilmot

  1. Login to My Account. (You’ll need to be a My Account user to sign up for eBilling)
  2. Login to your My Account profile. Don’t have a login? Register here. 
  3. Click on the My Profile tab.
  4. Click Yes, I want eBilling button under the e-Billing opt-in field.
  5. Save your changes by clicking the update my preferences button. 

You will be notified by email when your next bill is ready. You can make a payment using your financial institution’s online banking service or by credit card. To save time or risk of late payments, you can also register for pre-authorized payment to have the amount due automatically withdrawn from your bank account.

I’m a resident of Waterloo, Wellesley, or Woolwich

  1. Login to My Account. (You’ll need to be a My Account user to sign up for eBilling)
  2. Login to your My Account profile. Don’t have a login? Register here.
  3. Click on the My Profile tab.
  4. Click Yes, I want eBilling button under the e-Billing opt-in field.
  5. Save your changes by clicking the update my preferences button.

 That’s it, that is all you have to do. Sign up today and start enjoying the benefits of eBilling without delay.

If you have any issues while trying to switch your account, let us know. We’re here to walk you through it and make sure you’re signed up correctly. Call us at 226-896-2200 or complete our Customer Care Contact Form and we’ll help you in any way we can.

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