A legal and safe connection to our electricity distribution system is one of the most important steps developers and contractors must complete. We want to ensure you have the correct information on the correct types of connections and ensure you fully understand your safety rights and obligations before beginning any project. This page is your one-stop information source for details on connections, technical guidelines, metering specifics and safety tips.
If you have any questions, please don’t hesitate to call us at 226-896-2200 or email eclerk@enovapower.com and we’d be happy to help you in any way we can.
There could be many reasons you may need a new or upgraded electrical service – such as added living space through a renovation, putting in a new pool, requesting another meter, meter base relocations, building a new home, installing a generator/transfer switch, or connecting a new commercial/industrial development.
If you are looking to add a new service or upgrade your existing service for your home or business, please complete our Service Request Form.
Refer to the documents below for all the information you need.
View the Service Connection Process Document
View the Technical Guidelines for Primary Services
Please see below for important links that may further assist you through the connection process.
The safety and reliability of your electricity is our main priority. We have guidelines and requirements for metering equipment that must be followed before we will energize your project. Customers and their electricians or contractors are responsible for understanding these requirements and following them prior to having their project energized.
We have the right to refuse to energize any part of a project that does not follow these requirements. When you do not follow the requirements, we are not responsible for the cost of repairs, or delays in energizing the system. Please refer to the Meter Specifications document for more information on metering requirements.
Looking to permanently disconnect your service? Please fill out our Disconnection Authorization Form.
Refer to our website page for more information on Net Metering and Distributed Energy Resources.
Every Electricity Distribution Company in Ontario must have a Conditions of Service document. The purpose of this document is to provide information on the types and level of service available to customers. The Conditions of Service contains all the information you need whether you’re building a home or office or simply adding to an existing structure.
Enova Power Corp. shall follow the Capacity Allocation Model (CAM) established by the OEB on September 16, 2025. This model will ensure a fair allocation of capacity and costs associated with system expansions to accommodate multiple residential subdivisions and other customer connections in a qualifying development area. The purpose of this model is so that “first movers” do not bear the cost for the entire expansion.
Capital contributions are forecasted and recovered over a period that cannot exceed 15 years. Customers who connect to the CAM area after Year 1 will also pay a financing charge to keep earlier contributors and the electricity ratepayers whole. Electricity distributors will require binding financial commitments (e.g., letters of credit) for any committed capacity.
To review methodology, please see Appendix I.
CAM Qualifications – all five are necessary to become a CAM project
In some cases, electrical equipment may belong to you and not to Enova Power Corp. (Enova)
Typically, a homeowner’s ownership of electrical equipment begins where the overhead wires attach to their house. In some instances, customers may also own hydro poles that these wires are attached to.
Enova owns and maintains the electrical equipment up to a point known as the demarcation point.
This is the point where Enova maintained equipment ends and customer-owned equipment begins. It is the property owner’s responsibility to maintain and repair equipment that is customer owned beyond the demarcation point.
To learn more about demarcation points, you can view our Conditions of Service or contact Enova’s Engineering Department.
If customer owned equipment such as a service mast, meter base or private poles is damaged, it is the customer’s responsibility to arrange and pay for repairs.
Enova may have to temporarily disconnect your power if repairs are not performed and the equipment is deemed a hazard. A Licensed Electrical Contractor (LEC) should perform the repairs. Do not attempt to repair this equipment yourself.
Once you have hired an LEC, follow these steps to have your power reconnected.
Once repaired, you can contact Enova for service reconnect.
We view our contractors as an extension of our team. The main goal of our Contractor Safety Program is to ensure our contractors are aware of their safety rights and obligations. Every contractor requires education on safety procedures and any potential workplace hazards.
To help you stay up-to-date on important electrical safety information and to ensure you continue to work safely, we encourage you to view our Safety at Work page.
Please note all documents are available in alternate format upon request at enovapower.com/contact-customer-care
