We have a number of programs and resources available to help you. If you have questions at any time, please reach out to us at enovapower.com/contactus.
Enova knows the importance of educating the next generation on the importance of electrical safety. Young students can inspire changes in behaviour at school, at home, and in the broader community.
Our electrical safety school program is a fun, interactive education presentation hosted by an award-winning safety expert and Enova employees. Our presentation focuses on a range of electrical safety topics including: energy generation, electricity distribution, home electrical safety, energy conservation and cautionary case studies.
We’re available to make presentations to your school or classroom throughout the school year. We’re also happy to tailor a presentation for your youth group or community organization. Contact our School Safety Program administrators at schoolelectricalsafety@enovapower.com to book your presentation today.
There’s nothing lucky about safety, but Lucky the Squirrel can help you and your family learn important safety lessons through a series of short animated videos.
Enova, along with a number of other industry partners, developed these six short videos to highlight key safety messages. Each video features Lucky, our furry partner in safety, as he learns important lessons about the dangers of electrical hazards.
See all six videos today!
Enova supports community safety education for residents of all ages. We sponsor a Children’s Hero Award each year which recognizes students in grades JK – 8 in the Region of Waterloo who have performed a heroic act or gone above and beyond to contribute in their community.
In addition to the Hero Award, Enova also offers the following support to community groups:
To find out more or see if we can assist your organization, complete our Sponsorship Request Application Form.
Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.
Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.
We know that this billing adjustment is unexpected, and we are sorry for the inconvenience.
If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.
Access to My Account will be temporarily unavailable on Tuesday, June 9 from 3pm to 6pm, due to a required system upgrade.
We are sorry for any inconvenience.
