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Forms for Kitchener or Wilmot residents and businesses

Forms for Residents

Residential Move In/Move Out Form Please note: it is the account holder’s responsibility to contact Enova prior to the lease end date or the legal closing date.

Change in Account Details 

Choose your pricing plan (My Account customers)

Expanded Ontario Electricity Rebate (OER)

Pre-Authorized Payment Plan Application Form

Choose your pricing plan 

Usage Request Form

Forms for Businesses

Business Move In/Move Out Form

Changes to Your Account 

Opt-in to the Electric Vehicle Charging Rate

EWRB Information Request

Landlord Agreement Form

Multi-Unit Properties

Pre-Authorized Payment Plan

Engineering Forms

 

Please note that if the service address is in the City of Kitchener or the Township of Wilmot, and you plan to demolish the building, you must include a Demolition Tracking Sheet with your application form. You will require a completed copy of the City of Kitchener Tracking Form or the Township of Wilmot Tracking Form before proceeding.

Operations Forms

Forestry Service Call Request Form

Street Light Service Call Request Form

Stray Voltage Investigation Request Form

PDF versions of all online forms are available by request.

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My Account - Unavailable November 14, 2025

Due to required maintenance, the My Account portal will be unavailable on Friday, November 14 beginning at 8:00 am until approximately 12:00 pm.

We appreciate your understanding and apologize for any inconvenience.
For account inquiries please call 226-896-2200.

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Customer Satisfaction Survey

Enova is currently conducting a customer satisfaction survey with the help of UtilityPULSE.  Short surveys are being conducted by phone and email, and we encourage customers to participate if they are contacted. 
Your privacy is important, and as such, individual survey responses will remain strictly anonymous.  Enova will only see the combined responses from all those who participated. 
Find out more at enovapower.com/customersurvey.

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