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Pre-Authorized Payment Application Form

(I/we) authorize Enova, and the financial institution designated (or any other financial institution (I/we) may authorize at any time) to begin deductions as per my/our instructions for regular recurring payments and /or one-time payments from time to time for payments of all charges arising under my/our Enova account(s) including all regular bills, reconciliation bills, and final bills issued upon closure of my account.  Regular payments for the full amount of services delivered will be debited to my/our specified account on the due date of each invoice.  Enova will provide written notice of the amount of each regular debit via their normal invoicing processes. Service charges may be applied to payments returned by your financial institution. 

This authority is to remain in effect until Enova has received written notification from me/us of its change or termination.  This notification must be received at least 10 business days before the next debit is scheduled at the address provided below.  I/We may obtain a sample cancellation form, or more information on my/our right to cancel a PAD agreement at my/our financial institution or visit Payments Canada.

Enova may not assign this authorization, whether directly or indirectly, by operation of law, change of control or otherwise, without providing at least 10 days prior written notice to me/us.

I/we have certain recourse if any debit does not comply with this agreement.  For example, I/we have the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement.  To obtain a form for a Reimbursement Claim, or for more information on my/our recourse rights, I/we may contact my/our financial institution or visit Payments Canada.

For residents of Kitchener or Wilmot, please note by submitting this form, you are authorizing Enova to deposit funds directly into your bank account when a refund is issued.

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Important information for Time-of-Use customers

Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers. 

Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.

We know that this billing adjustment is unexpected, and we are sorry for the inconvenience. 

If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.