This form is for service requests in Kitchener or Wilmot. If your property is in Waterloo, Woolwich or Wellesley, please complete this Service Request Form.
This form is for service requests in Kitchener or Wilmot. If your property is in Waterloo, Woolwich or Wellesley, please complete this Service Request Form.
Residential and small business customers on Time-of-Use pricing were underbilled for electricity on invoices dated between May 3 and May 28. In most cases, the underbilled amount was less than $20 for residential customers and less than $50 for small business customers.
Affected customers will see an adjustment to recover the outstanding amount on either their next bill or the bill after that, depending on your billing cycle.
We know that this billing adjustment is unexpected, and we are sorry for the inconvenience.
If you have any questions or concerns about your bill, please contact our Customer Care team Monday through Friday, 8:30 a.m. to 4:30 p.m. at 226-896-1010.
