This page is your one-stop information resource for everything you need to get your move completed. If there is anything you need, we’re here to help you. You can contact our Customer Care team through our online contact form, or call 226-896-1010.
We have several online resources that can make setting up and managing your account a breeze. Check out our Student Move Checklist for everything you need to get your account set-up and see our New Customer Welcome Package for information on account management, online tools, and money saving tips and tools.
Welcome to Enova.
We know there is a lot to do before you can move into your new place, but setting up your Enova account is easy!
If you’re moving to Kitchener or Wilmot Township (Baden, New Dundee, New Hamburg, Petersburg) complete this New Account Application Form.
If you are moving to Waterloo, Wellesley, or Woolwich, please complete this New Account Application Form.
Not sure where you’re located? Click the “help me find my service area” button and we’ll help you find the right form.
To make account set-up even easier, make sure you have the following information handy when you complete the form:
To make sure you don’t forget anything, we’ve put together a handy checklist to help you. Click here to download your copy.
If your summer lease is finished, or you’re graduating and leaving the area, don’t forget to close your account. Make sure you give us as much notice as possible so you can avoid paying for electricity you’re not using after you’ve left the property.
Don’t worry, closing your account is easy to do!
Completing the form is easy, all you need to know is your Account Number and Service address. Complete your form today and avoid hassles on moving day!
If you’re moving to another address in our service territory and need to set up a new account, we’ve got a form for that!
If you’re moving out of a property in Kitchener or Wilmot, complete the form located here.
If you’re moving out of a property in Waterloo, Woolwich or Wellesley, complete the form located here.
We understand the importance of keeping costs low and finding convenient ways to manage your account. Enova has a number of tools to help you manage your consumption, keep your costs low and stay on top of your bill.
Enova’s New Customer Welcome Package: As a new customer, we’re sure you have a lot of questions about your Enova account. Our New Customer Welcome Package is an online resource to help you get the most out of your account. Learn about our account management tools, important safety information, and find money saving and energy-saving tips and tools in one convenient location. Check out our online guide at enovapower.com/welcome.
Registration is fast, free, and simple.
If you’re a resident of Kitchener or Wilmot, visit the Registration Portal to sign up today
If you’re a resident of Waterloo, Wellesley, or Woolwich, click here to register.
As an eBilling subscriber, you’ll never have to worry about missing a bill again. You’ll receive an email notification directly to your inbox as soon as your bill is ready. The notification includes all the important information you need to stay on top of your account, including the bill due date, the amount owing, and your account number.
For more information on how to register for eBilling, visit enovapower.com/onlinetools
Visit enovapower.com/outages for real-time outage updates and information
Online:
enovapower.com/contactus
Phone:
226-896-2200
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Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.
