When you decide to move, there are a lot of items on your to-do list.
Luckily, setting up or closing your Enova account is one of the easiest things you can do. Use our online forms to open, close, or move your account to a different location and take one item off of your moving checklist.
Please note: it is the account holder’s responsibility to contact Enova prior to the lease end date or the legal closing date.
If you’re moving to Enova’s service territory, welcome! We look forward to serving you.
Before you move in, you’ll need to set up your account. Complete our online move forms and our staff will get you set up right away:
If you are a resident moving to Enova’s service territory complete this Residential Move In/Move Out Form .
If you are a business moving to Enova’s service territory complete the Commercial Move In/Move Out Form.
To make sure the process is easy for you, make sure you have the following information handy when completing your application:
Be sure to complete your application at least 48 hours before you move in/take possession of the property. That will provide us with enough time to ask any questions we may have and complete your set-up so everything is ready and the lights are on when you move in.
If you’re moving out of our service territory, don’t forget to let us know.
If you’re a residential customer, complete the Residential Move In/Move Out Form.
If you’re a business customer, complete the Commercial Move In/Move Out form.
Please complete the forms as quickly as possible to make sure your move is processed well before your move out date.
As a new Enova customer, we want to make sure you‘re aware of the resources available to help you manage your account, reduce your energy consumption, and pay your monthly invoice.
As a partner in your community and a neighbour, we want to make managing your electricity account as easy as possible. Please select from the options below to learn more about how we can help you with your account, both today and in the future.
Are you moving into a property with a FIT or microFIT contract and need to have your contract re-assigned?
Let us help you.
If you are selling or purchasing a property with an existing MicroFIT contract, there are a number of steps that need to be taken to ensure the transition of the account runs as smoothly as possible. Please follow the below steps to complete the transition process:
Seller
Purchaser
For information on managing your MicroFIT contract, visit the IESO’s website.
If you are selling or purchasing a property with an existing FIT contract, there are a number of steps that need to be taken to ensure the transition of the account runs as smoothly as possible. Please follow the below steps to complete the transition process:
Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.
Enova Power’s My Account customer portal will be offline for all customers from approximately 8:00 a.m. on Friday, February 20, until 8:00 a.m. on Monday, February 23.
The system will be unavailable as part of our ongoing Customer Information System integration work. The integration will improve your customer experience and make it easier for you to get the information you need.
The portal will be back up and running on February 23.
Customers with accounts in Waterloo, Woolwich, or Wellesley will need to reset their password when they log in to My Account for the first time after this upgrade.
Thank you for your patience as we complete this work.
