A legal and safe connection to our electricity distribution system is one of the most important steps developers and contractors must complete. We want to ensure you have the correct information on the correct types of connections and ensure you fully understand your safety rights and obligations before beginning any project. This page is your one-stop information source for details on connections, technical guidelines, metering specifics and safety tips.
If you have any questions, please don’t hesitate to call us at 226-896-2200 and we’d be happy to help you in any way we can. If you would like to request service, including a panel upgrade, please complete our online Service Request Form.
New or Upgraded Electrical Service
There could be many reasons you may need a new or upgraded electrical service – such as added living space through a renovation, putting in a new pool, installing additional appliances, or building a new home.
If you are looking to add a new service or upgrade your existing service for your home or business, please complete our Service Request Form.
Service Connection Process and Technical Guidelines
Find out what steps are involved in connecting your building to Enova’s electricity distribution system and understand the technical guidelines you need to follow when coordinating a new or upgraded electrical system at a property. Refer to the two documents below for all the information you need.
View the Service Connection Process Document
View the Technical Guidelines for Electrical Services over 400 Amperes
Metering Specifications
The safety and reliability of your electricity is our main priority. We have guidelines and requirements for metering equipment that must be followed before we will energize your project. Customers and their electricians or contractors are responsible for understanding these requirements and following them prior to having their project energized.
We have the right to refuse to energize any part of a project that does not follow these requirements. When you do not follow the requirements, we are not responsible for the cost of repairs, or delays in energizing the system. Please refer to the Meter Specifications document for more information on metering requirements.
View the Meter Specifications Document
View the Meter Base Selection Table
Conditions of Service
Every Electricity Distribution Company in Ontario must have a Conditions of Service document . The purpose of this document is to provide information on the types and level of service available to customers. The Conditions of Service contains all the information you need whether you’re building a home or office or simply adding to an existing structure.
View the Conditions of Service Document
Capacity Allocation Model (CAM)
General Information
Enova Power Corp. shall follow the Capacity Allocation Model (CAM) established by the OEB on September 16, 2025. This model will ensure a fair allocation of capacity and costs associated with system expansions to accommodate multiple residential subdivisions and other customer connections in a qualifying development area. The purpose of this model is so that “first movers” do not bear the cost for the entire expansion.
Capital contributions are forecasted and recovered over a period that cannot exceed 15 years. Customers who connect to the CAM area after Year 1 will also pay a financing charge to keep earlier contributors and the electricity ratepayers whole. Electricity distributors will require binding financial commitments (e.g., letters of credit) for any committed capacity.
To review methodology, please see Appendix I.
CAM Qualifications – all five are necessary to become a CAM project
- A large, primarily residential area (i.e there may be schools, plazas, parks, commercial on the bottom floor of a condo – all to serve the residential development, and the majority of the load is from the residential customers) is commencing development that is a new development, i.e. the LDC has not entered into a final agreement and the expansion plan is not finalized; and
- More than one developer can be expected to connect in the area over more than a single year, and not up to 15 years in the future, and will include additional development and expansion requirements based on municipal official plans and secondary plans; and
- A level of maturity of the development plans has been reached, so that the LDC can begin planning the infrastructure build; i.e. a site plan is at minimum in development, (i.e. it is known where roads and civil infrastructure will be in order to design the electricity infrastructure, and the LDC has enough decided information from the develop(s) to run a model); and
- Significant system expansion investments are needed to bring capacity to the area such as development / expansion of transformer or distribution stations, or long distribution feeders, and
- A significant portion of the agreed committed and paid committed security is submitted, i.e. credit (i.e. LOC).
Links
Please see below for important links that may further assist you through the connection process.
Safety
We view our contractors as an extension of our team. The main goal of our Contractor Safety Program is to ensure our contractors are aware of their safety rights and obligations. Every contractor requires education on safety procedures and any potential workplace hazards.
To help you stay up-to-date on important electrical safety information and to ensure you continue to work safely, we encourage you to view our Safety at Work page.
