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Contact Us

To report a power outage:

To report a power outage please call 226-896-2200. To see current outages, visit enovapower.com/outages.

Ways to contact Enova:

Enova Power is here to help you in any way we can. 

For your convenience, we can be reached in a number of ways:

In-person: Enova Power: Kitchener Office

301 Victoria Street South, Kitchener, Ontario, N2G 4L2. Need directions?

In-person: Enova Power: Waterloo Office

526 Country Squire Road, Waterloo, Ontario, N2J 4G8. Need directions?

*Please note, Enova Power Corp. is a scent-free environment.

Phone Inquiries:

For general inquiries, please call 226-896-2200

To reach our customer care department, please call 226-896-1010 or complete our online Customer Care Contact Form.

Our regular business hours at both offices are: Monday-Friday 8:30 a.m. until 4:00 p.m.

Holiday Hours

Please take note of Enova’s 2025 holiday operating schedule and the operating hours of our customer care group.  In the event of an emergency, please contact our office at 226-896-2200 regardless of our operating hours.
 
  • New Year’s Day: Monday, January 2 – Closed
  • Family Day:  Monday, February 17
  • Good Friday: Friday, April 18
  • Easter Monday: Monday, April 21
  • Victoria Day: Monday, May 19
  • Canada Day: Tuesday, July 1
  • Civic Holiday: Monday, August 4
  • Labour Day: Monday, September 1
  • Thanksgiving Day: Monday, October 13
  • Christmas Eve: Wednesday, December 24 – Offices will close at 12 p.m.
  • Christmas Day: Thursday, December 25
  • Boxing Day: Friday, December 26
  • New Year’s Eve: Wednesday, December 31 Offices will close at 12 p.m.
  • New Year’s Day: Thursday January 1, 2026
 
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What to do in the event of a Canada Post service disruption

A work stoppage at Canada Post could delay the delivery of hard copy Enova Power Corp. (Enova) bills and any payments mailed to Enova. 

Enova customers are responsible for keeping their accounts up to date in the event of a Canada Post service disruption.  

Sign up for eBilling and/or pre-authorized payment today to avoid missing a payment and incurring possible late charges.

Visit enovapower.com/onlinetools for information on the online tools available to help you manage your account.  

Visit enovapower.com/canadapost for updates on service disruptions.

Find your Service Area

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