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Contact Us

To report a power outage:

To report a power outage please call 226-896-2200. To see current outages, visit enovapower.com/outages.

Ways to contact Enova:

Enova Power is here to help you in any way we can. 

For your convenience, we can be reached in a number of ways:

In-person: Enova Power: Kitchener Office

301 Victoria Street South, Kitchener, Ontario, N2G 4L2. Need directions?

In-person: Enova Power: Waterloo Office

526 Country Squire Road, Waterloo, Ontario, N2J 4G8. Need directions?

*Please note, Enova Power Corp. is a scent-free environment.

Phone Inquiries:

For general inquiries, please call 226-896-2200

To reach our customer care department, please call 226-896-1010 or complete our online Customer Care Contact Form.

Our regular business hours at both offices are: Monday-Friday 8:30 a.m. until 4:00 p.m.

Holiday Hours

Please take note of Enova’s 2025 holiday operating schedule and the operating hours of our customer care group.  In the event of an emergency, please contact our office at 226-896-2200 regardless of our operating hours.
 
  • New Year’s Day: Monday, January 2 – Closed
  • Family Day:  Monday, February 17
  • Good Friday: Friday, April 18
  • Easter Monday: Monday, April 21
  • Victoria Day: Monday, May 19
  • Canada Day: Tuesday, July 1
  • Civic Holiday: Monday, August 4
  • Labour Day: Monday, September 1
  • Thanksgiving Day: Monday, October 13
  • Christmas Eve: Wednesday, December 24 – Offices will close at 12 p.m.
  • Christmas Day: Thursday, December 25
  • Boxing Day: Friday, December 26
  • New Year’s Eve: Wednesday, December 31 Offices will close at 12 p.m.
  • New Year’s Day: Thursday January 1, 2026
 

Thanksgiving Holiday Hours

Our offices will be closed on Monday, October 13, 2025 for Thanksgiving.

Regular hours resume on Tuesday, October 14 at 8:30 a.m.

Self-serve account information follows below.

Crews will be available to respond to any emergencies.

Power out? Call 226-896-2200 to report it or visit enovapower.com/outages for updates. 

Have a safe and happy holiday weekend. 

Canada Post Service Disruption


Although delivery of bills or payments could be delayed, customers continue to be responsible for keeping accounts up to date.  

For account information, to check your account balance, or to sign up for My Account, go to enovapower.com/onlinetools

To sign up for paperless billing go to enovapower.com/ebilling.

Usually pay by mail? Find alternative ways to make payments and avoid potential late fees.  Head to enovapower.com/waystopay to learn more.

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