To report a power outage:
To report a power outage please call 226-896-2200. To see current outages, visit enovapower.com/outages.
Ways to contact Enova:
Enova Power is here to help you in any way we can.
For your convenience, we can be reached in a number of ways:
In-person: Enova Power: Kitchener Office
301 Victoria Street South, Kitchener, Ontario, N2G 4L2. Need directions?
In-person: Enova Power: Waterloo Office
526 Country Squire Road, Waterloo, Ontario, N2J 4G8. Need directions?
*Please note, Enova Power Corp. is a scent-free environment.
Phone Inquiries:
For general inquiries, please call 226-896-2200
To reach our customer care department, please call 226-896-1010 or complete our online Customer Care Contact Form.
Our regular business hours at both offices are: Monday-Friday 8:30 a.m. until 4:00 p.m.
Holiday Hours
- Christmas Eve: Wednesday, December 24, 2025 – Offices will close at 12 p.m.
- Christmas Day: Thursday, December 25, 2025
- Boxing Day: Friday, December 26, 2025
- New Year’s Eve: Wednesday, December 31 – Offices will close at 12 p.m.
- New Year’s Day: Thursday January 1, 2026
- Family Day: Monday, February 16
- Good Friday: Friday, April 3
- Easter Monday: Monday, April 6
- Victoria Day: Monday, May 18
- Canada Day: Wednesday, July 1
- Civic Holiday: Monday, August 3
- Labour Day: Monday, September 7
- Thanksgiving Day: Monday, October 12
- Christmas Eve: Thursday, December 24, 2026 – Offices will close at 12 p.m.
- Christmas Day: Friday, December 25, 2026
- Boxing Day (observed): Monday, December 28, 2026
- New Year’s Eve: Thursday, December 31, 2026 – Offices will close at 12 p.m.
