A work stoppage at Canada Post could delay delivery of hard copy Enova Power Corp. (Enova) bills and any payments mailed to Enova.
Enova customers are responsible for keeping their account up to date in the event of a Canada Post service disruption.
Sign up for eBilling and/or pre-authorized payment today to avoid missing a payment and incurring possible late charges.
To sign up for eBilling:
- Login to My Account. Don’t have a login? Register now! You will need your account number and your meter number. Don’t have either? Contact our Customer Care team at 226-896-1010 for help.
- Click the tab for My Profile;
- Click the Yes, I want eBilling button under the eBilling opt-in field
You will be notified by email when your next bill is ready.
Sign up for pre-authorized payment (sometimes called “Autopay”)
With pre-authorized payment/autopay, you give us permission to withdraw your bill payment from your bank account on the day it is due.
To sign up for pre-authorized payment/autopay, you must complete the form and attach a void cheque. Don’t have a blank or void cheque? Speak to your financial institution.
Other payment options
- Through their financial institution – Customers can pay their bills online or over the telephone through their financial institutions.
- Credit card – Customers can use Mastercard or Visa to pay their bill using Paymentus. A service charge will apply.
- Cash, debit, cheque or money order – Customers can pay their Enova bill by cash, debit, cheque, or money order at our offices during normal business hours, Monday through Friday, 8:30 a.m. until 4:00 p.m.
- Customers in Kitchener or Wilmot can pay in person at 301 Victoria Street South, Kitchener.
- Customers in Waterloo, Woolwich or Wellesley can pay in person at 526 Country Squire Road, Waterloo.
- Payment Dropbox – There are also payment dropboxes available 24 hours a day, 7 days a week at both Enova offices. Customers are advised not to deposit cash in the dropboxes.
Get account details, including billing and payment details, with My Account
My Account gives customers 24/7 access to their account details, including bill and payment details, electricity consumption charts, and pricing plan options. Sign up here. You will need your account number and your meter number. Don’t have either? Contact Customer Care, Monday through Friday 8:30 a.m. to 4:00 p.m. at 226-896-1010 and they can help.
Email or telephone options
Customers can also contact Customer Care by email at customercare@enovapower.com or by telephone, Monday through Friday 8:30 a.m. to 4:00 p.m. at 226-896-1010 for account information.
If I am a FIT or microFIT customer will I continue to receive payment for any distributed generation?
FIT and microFIT customers who are on electronic funds transfer (EFT) will continue to receive their payment for generation.
Customers who are not on EFT are encouraged to contact us by email at customercare@enovapower.com or by telephone at 226-896-1010, Monday through Friday, 8:30 a.m. through 4:00 p.m., to sign up to avoid any delays in payment.
Will there be any interruption to My Account or Utilismart consumption data?
No. Although you might not receive a paper bill, your consumption data will still be available through My Account or Utilismart.
