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Enova Power Corp. conducting telephone survey about electrical safety

Enova Power Corp. (Enova) is conducting a telephone survey to measure public awareness of electrical safety.

Starting March 21, 2024, Brickworks Communications, on behalf of Enova, will be calling residents in Enova’s service area to assess their understanding of how to stay safe around electricity and electrical equipment.

The survey is required by the Ontario Energy Board and will take approximately five minutes to complete. Results will be included on Enova’s Scorecard in Fall 2024, but they also help drive the utility’s electricity education efforts.

“Safety and well-being above all is one of Enova’s core values and our number one priority. Electricity can be lethal and unforgiving, so we are asking residents how much they know about staying safe around electricity and electrical equipment so we know where to focus our on-going education efforts,” says Greig Cameron, President and CEO, Enova.

“We hope that people will take the time to respond to the survey. We pay close attention to the results so that we can put concentrated effort on outreach and education in areas where there are gaps,” he adds.

No personal or account information is required

Survey responses are anonymous and although respondents will be asked for some basic demographic information such as age and postal code, they will never be asked for an Enova account number, home address, credit card number or banking information. Customers are reminded to be alert to fraudulent calls and never release account or financial information to unknown callers.

For more information about the survey, please visit enovapower.com/safetysurvey or call 226-896-1010.

Thanksgiving Holiday Hours

Our offices will be closed on Monday, October 13, 2025 for Thanksgiving.

Regular hours resume on Tuesday, October 14 at 8:30 a.m.

Self-serve account information follows below.

Crews will be available to respond to any emergencies.

Power out? Call 226-896-2200 to report it or visit enovapower.com/outages for updates. 

Have a safe and happy holiday weekend. 

Canada Post Service Disruption


Although delivery of bills or payments could be delayed, customers continue to be responsible for keeping accounts up to date.  

For account information, to check your account balance, or to sign up for My Account, go to enovapower.com/onlinetools

To sign up for paperless billing go to enovapower.com/ebilling.

Usually pay by mail? Find alternative ways to make payments and avoid potential late fees.  Head to enovapower.com/waystopay to learn more.

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