This form is for service requests in Kitchener or Wilmot. If your property is in Waterloo, Woolwich or Wellesley, please complete this Service Request Form.
This form is for service requests in Kitchener or Wilmot. If your property is in Waterloo, Woolwich or Wellesley, please complete this Service Request Form.
The holiday season is here, and Enova wishes you and your family a safe and happy holiday.
Please note the following changes to our office hours during the holiday season:
Monday, December 22 – regular office hours 8:30 am – 4:00 pm
Tuesday, December 23 – regular office hours 8:30 am – 4:00 pm
Wednesday, December 24 – open from 8:30 am – 12:00 pm
Thursday, December 25 – closed
Friday, December 26 – closed
Monday, December 29 – regular office hours 8:30 am – 4:00 pm
Tuesday, December 30 – regular office hours 8:30 am – 4:00 pm
Wednesday, December 31 – open from 8:30 am – 12:00 pm
Thursday, January 1 – closed
Regular hours resume Friday, January 2, 2026.
Looking for account information during the holidays? Log in to our My Account portal and receive 24/7 access to account info, payment details, energy consumption and more.
For information on outages and outage restoration updates, visit enovapower.com/outages.
Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.
