Your account number is changing.
Effective January 12, 2026, you’ll see a new account number on your invoice. You’ll also notice a new look and feel to your Enova invoice.
There’s nothing you need to do, we’ll update your account in our system and with your financial institution.
We’re making changes to make your life easier, find out more through the options below.
Enova is consolidating its Customer Information System to improve the customer experience and make it easier for you to access the information you need.
As a result of this change, your Enova account number is changing. Beginning with your first bill after January 12, 2026, you’ll see a new 10-digit account number on your invoice.
You can find your new account number in the upper right corner of your bill, as well as on the remittance portion at the bottom of the bill.
There’s nothing you need to do to make this change. We’ll automatically update your account number in our system.
If you’re a Pre-Authorized Payment customer, or you pay your bill online, your account information will be automatically updated by your financial institution.
You may also experience a change to your bill date and your payment due date. This will be a one-time change as we work through the transition period. Your billing schedule will remain consistent moving forward.
If you are a My Account user, you will be prompted to reset your password the first time you log in following the January 12 transition. Follow the on-screen prompts to update your password and enjoy the benefits of online account management.
Welcome to your new Enova invoice. You’ll notice some changes to your bill, including:
Learn more about your new bill with our interactive bill explainer tool below.
The customer information portion of your bill. This shows the customer name and the physical address for this account.
The total amount due on the invoice due date.
The total electricity consumed during the billing period.
The due date of your current invoice.
The Electricity Details portion of your bill is new.
This section shows your total consumption for your current billing period, the previous billing period, and the same billing period in the previous year.
The Charges & Credits Summary includes:
This section contains important news and announcements from Enova Power Corp.
There are many ways to contact Enova Power Corp., including by mail, in-person, by phone, by email, or online through Enova's website.
The payment slip portion of your bill provides a quick summary of your current invoice period, total charges, and payment due date. If you are mailing your payment, or making a payment in person, please include this portion of your bill with your payment.
This section is one of two places you will find your new account number.
This is the second place you can find your new account number.
This section also shows your name and invoice number.
The Electricity Consumption portion of your bill shows your total consumption broken into tiers, or pricing periods, depending on the rate plan you are using.
The Delivery section shows the costs of delivering electricity from generating stations across the province to Enova Power Corp. and then to your home or business. These charges include the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.
The Regulatory Charges portion includes charges to cover the cost of operating the wholesale electricity market. Charges are applied to the electricity you consume.
The total amount owing by your due date. This amount includes the current billing period charges, as well as any unpaid amounts from previous billing periods.
The Glossary of Terms provides information and definitions of terms found in your Enova Power Corp. invoice.
This reference section shows the pricing periods, tiers, and thresholds associated with your selected pricing plan.
The billing adjustment section shows any late charges, additional charges, credits or fees added, removed, or credited to your account
The Electricity Details section includes:
This section contains a detailed overview of your electricity bill. This information was previously on the first page of your Enova invoice.
We know you have questions about the upcoming changes to your account and your new-look Enova bill. Below is an information resource to assist you in finding the answers you need.
If you have questions at any time, please call us at 226-896-2200 and we’ll help you find the answers you’re looking for.
Your account number is changing from a 13-digit number to a 10-digit number. This change is a result of our Customer Information System consolidation, which will improve the customer experience and help streamline operations at our two offices.
The effective date is different for all customers. You’ll see your new account number on your first invoice after January 12, 2026.
You can find your new account number in the top right corner of your invoice, as well as on the remittance section at the bottom of page 1.
There’s nothing you need to do to update your account. We’ll automatically change your account number in our system.
If you’re a Pre-Authorized Payment customer or someone who pays your bill online, your account information will be automatically updated through your financial institution.
Some customers will see a change in when they receive their bill and when their payment is due. They may also receive two bills in a short period as we adjust billing cycles through this transition.
The time between receiving bills will normalize moving forward.
Effective January 12, you’ll see some changes in the look and feel of your Enova bill. These changes will make your bill easier to understand and will help to highlight the important information in your invoice. The most notable changes include:
You can learn more about the features of your new bill through our online bill explainer.
The change to your account will also impact your My Account profile. You’ll be required to change your password the first time you log in following the January 12 transition.
Not a My Account subscriber? Sign up now at enovapower.com/onlinetools.
This change only impacts customers in Waterloo, Woolwich, and Wellesley. Customers in Kitchener and Wilmot will see no impact to their current account numbers or bills.
As a retailer customer, there will be impacts to your account.
We are suspending billing for customers with electricity retailers for a short period while we complete our system integration because of the timing of when our current customer information system sends and receives information between Enova and the retailers.
Yes, you must pay both bills. However, the second bill will show the amount that was not billed during the transition period as a past due amount. You can either pay both bills the amount that is due separately, or the total amount on the second bill.
Although delivery of bills or payments could be delayed, customers continue to be responsible for keeping accounts up to date.
For account information, to check your account balance, or to sign up for My Account, go to enovapower.com/onlinetools.
To sign up for paperless billing go to enovapower.com/ebilling.
Usually pay by mail? Find alternative ways to make payments and avoid potential late fees. Head to enovapower.com/waystopay to learn more.
Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.
