If you’re interested in Distributed Energy Resources or are curious about applying, we have created a helpful list of frequently asked questions to assist you in learning more.
Remember to ensure your property is eligible and has capacity before you start work or purchase equipment.
Net Metering allows you to better manage your energy costs through the installation of renewable resources. If you’re producing more renewable energy than you can use, we will take what you’ve got leftover. You’ll receive a credit or an adjustment on your monthly hydro bill for the energy exported, up to a maximum of the value of electricity consumed from our grid.
In return, we’ll give you a credit on your bill so it can be applied to help you pay when you’re not generating as much as you have used.
For more information on Net Metering, visit our resource page at enovapower.com/netmetering.
For details and eligibility requirements, see Ontario Regulation 541/05.
Once you have met all the technical requirements, we will install a bidirectional meter at your location. The meter measures the electricity that you draw (or consume) from the grid and it also measures the electricity that you produce (or generate) and send to the distribution system.
As per Ontario Regulation 541/05, using meter readings, on a monthly basis we will calculate the value of the energy you took (or consumed) from the grid as well as the value of the energy you sent (or generated) to the grid. You will essentially pay the difference (or “net”) between the two.
Step 1: Complete the “Preliminary Consultation Information Request” (PCIR) form and submit it via the email address provided on the form.
Step 2: Once the customer receives the response from Enova regarding the PCIR, the customer to submit the completed “Connection Impact Assessment Application” as per the instructions.
Step 3: Enova to issue the Preliminary Impact Study Agreement, which includes a request for payment to conduct the Connection Impact Assessment (CIA). The customer must sign the agreement and submit payment.
Check Enova’s fee schedule for the appropriate costs.
Step 4: Enova to issue the Connection Impact Assessment (CIA) report, along with the Connection Cost Estimate and allocate capacity on the grid.
For generators connected to HydroOne owned stations, a HydroOne CIA report will be required for capacity allocation.
Step 5: The customer to accept the Connection Cost Estimate and notify Enova.
Step 6: Enova to issue the Connection Cost Agreement (CCA), requesting payment from the customer along with the service drawing.
The CCA cost is project specific, based on design and requirements. Enova does not have a standard CCA schedule.
Step 7: The customer to submit the signed Connection Cost Agreement along with payment and begin construction. The customer must follow the design and technical parameters outlined by Enova in the service drawing, CIA and CCA.
Step 8: After construction is completed, the Electrical Safety Authority (ESA) to send the Connection Authorization to Enova.
Step 9: The customer to complete and submit the “Confirmation of Verification Evidence Report” (Cover) for approval.
Step 10: Enova to witness the commissioning on site.
Step 11: The customer to submit the final Cover to Enova.
Step 12: Enova to issue the Connection Agreement along with the Connection Approval letter.
Step 13: The customer is now connected to the Enova’s grid.
Step 1: Complete the “Enova Power Corp. Distributed Generation Package” and submit it via the email address provided on the form.
Step 2: Enova to review the submission. If acceptable, Enova to issue a layout/Offer to Connect outlining the requirements and the connection fee.
Step 3: The customer will pay the connection fee as per the Offer to Connect and begin on-site construction.
Protection settings must be in accordance with the Enova Power Corp. Distributed Generation Package.
Step 4: The Electrical Safety Authority (ESA) to send the Connection Authorization to Enova.
Step 5: Contact Enova to schedule on-site work, including the installation of a bi-directional meter, as outlined in the Offer to Connect.
Step 6: The customer is now connected to the Enova’s grid.
Load displacement refers to a generation facility that’s connected on the customer side of a connection point where the output is used exclusively for your own consumption.
It allows you to offset your consumption, and better manage your energy requirements, and cost, through generation.
Load displacement has a number of potential advantages, including:
For more information on load displacement and how we can help, email us today.
Due to required maintenance, the My Account portal will be unavailable on Friday, November 14 beginning at 8:00 am until approximately 12:00 pm.
We appreciate your understanding and apologize for any inconvenience.
For account inquiries please call 226-896-2200.
Enova is currently conducting a customer satisfaction survey with the help of UtilityPULSE. Short surveys are being conducted by phone and email, and we encourage customers to participate if they are contacted.
Your privacy is important, and as such, individual survey responses will remain strictly anonymous. Enova will only see the combined responses from all those who participated.
Find out more at enovapower.com/customersurvey.
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To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.