plug 1

Safety Around your Home and Business

Electrical Cord Safety

  • Make sure cords are in good condition–not frayed or cracked.
  • Buy the right cord for the job. Electrical cords are rated for use. Always use the proper cord for the proper conditions.
  • Never place cords in high-traffic areas.
  • Never nail or staple cords to the wall, baseboard or any other object.
  • Do not place cords under carpets, through a doorway, or in places where people may be walking.
  • Pull the plug, not the cord, when unplugging an electrical device.
  • Never touch a plug when your hands are wet, or if you are touching metal.
  • Check to see that cords are not overloaded.
  • Make sure extension cords have safety closures to help prevent shock hazards.
  • Coil up excess cord length and keep the coil intact with plastic ties or Velcro straps.
  • Extension cords are for temporary use. If you need a permanent solution, call an electrician.

Ground Fault Circuit Interrupters (GFCIs)

A GFCI is a sensor attached to electrical outlets that identifies current leakages in an electrical circuit. The GFCI will then interrupt power fast enough to help prevent serious injury from electrical shock.

  • Use GFCIs in any area where water and electricity may come into contact, such as outdoors, or in kitchens, bathrooms or your laundry room.
  • Test GFCIs according to the manufacturer’s instructions monthly and after major electrical storms to make sure they are working properly.
  • Replace all GFCIs that are not working properly, but never replace a GFCI with a standard non-GFCI outlet or circuit breaker. Ensure this work is done by a licensed electrical contractor.

Safely Using Entertainment and Computer Equipment

  • Check to see that the equipment is in good condition and working properly.
  • Ensure there are no cracks or damage in wiring, plugs and connectors.
  • A certified surge protector or power bar will protect your equipment in the event of a voltage surge. Use a surge protector bearing the seal of a nationally recognized certification agency.
  • The best way to protect your electrical gadgets is to unplug them when they are not in use.

Light Bulb Safety

  • Make sure the wattage of your light bulbs aligns with the wattage of your fixtures.
  • Replace bulbs that have higher wattage than recommended.
  • If you do not know the correct wattage for the fixture, check with the manufacturer of the fixture.
  • Screw bulbs in securely. Loose bulbs may overheat.

Halogen Floor Lamps

  • Halogen floor lamps operate at much higher temperatures than standard incandescent light bulbs.
  • Never place a halogen floor lamp where it could touch drapery, clothing or other flammable materials.
  • Be sure to turn the lamp off whenever you leave the room for an extended period.
  • Never use halogen floor lamps in children’s bedrooms or playrooms.

Plug Safety

  • Make sure your plugs fit your outlets.
  • Never remove the ground pin (the third prong) to make a three-prong fit a two-prong outlet as this could lead to an electrical shock.
  • Never force a plug into an outlet if it does not fit. Plugs should fit securely into outlets.
  • Avoid overloading outlets with too many appliances or gadgets.

Using a Space Heater Safely

  • Space heaters are meant to supply supplemental heat.
  • Keep space heaters at least one metre (three feet) away from any flammable materials such as bedding, clothing, draperies, furniture and rugs.
  • Do not use portable heaters in rooms where children are unsupervised and remember to turn off and unplug them when they are not in use.
  • Do not use space heaters with extension cords. Plug them directly into an outlet on a relatively unburdened circuit.

Wiring Safety

  • Unless you are licensed to do electrical work, make sure you hire a licensed electrician for electrical repairs, maintenance and installations.

Additional Electrical Safety Resources

The Electrical Safety Authority (ESA) has a dedicated online resource for homeowners. Visit esasafe.com and learn more about home buying, renovations, buying and selling a home and much more.

If you’re looking to complete work on your home’s electrical system, be sure to hire a licensed contractor to complete the job. Find a Licensed Electrical Contractor near you with this online directory.

Learn about the dangers of low-voltage electrical shocks through this helpful webpage from the ESA.

ENOVA Logo

Holiday hours and closures

The holiday season is here, and Enova wishes you and your family a safe and happy holiday.

Please note the following changes to our office hours during the holiday season:

Monday, December 22 – regular office hours 8:30 am – 4:00 pm
Tuesday, December 23 – regular office hours 8:30 am – 4:00 pm
Wednesday, December 24 – open from 8:30 am – 12:00 pm
Thursday, December 25 – closed
Friday, December 26 – closed
Monday, December 29 – regular office hours 8:30 am – 4:00 pm
Tuesday, December 30 – regular office hours 8:30 am – 4:00 pm
Wednesday, December 31 – open from 8:30 am – 12:00 pm
Thursday, January 1 – closed

Regular hours resume Friday, January 2, 2026.

Looking for account information during the holidays? Log in to our My Account portal and receive 24/7 access to account info, payment details, energy consumption and more.

For information on outages and outage restoration updates, visit enovapower.com/outages.

Find your Service Area

Enter your address below to determine your service location for outage information, accessing forms and managing your account.