If you’re a Net Metering customer, or you are curious about applying, we have created a helpful list of frequently asked questions to assist you in learning more.
Remember to ensure your property is eligible and has capacity before you start work or purchase equipment
Net Metering allows you to better manage your energy costs through the installation of renewable resources. If you’re producing more renewable energy than you can use, we will take what you’ve got leftover. You’ll receive a credit or an adjustment on your monthly hydro bill for the energy exported, up to a maximum of the value of electricity consumed from our grid.
In return, we’ll give you a credit on your bill so it can be applied to help you pay when you’re not generating as much as you have used.
For details and eligibility requirements, see Ontario Regulation 541/05.
Once you have met all the technical requirements, we will install a bidirectional meter at your location. The meter measures the electricity that you draw (or consume) from the grid, and it also measures the electricity that you produce (or generate) and send to the distribution system.
As per Ontario Regulation 541/05, using meter readings, on a monthly basis, we will calculate the value of the energy you took (or consumed) from the grid as well as the value of the energy you sent (or generated) to the grid. You will essentially pay the difference (or “net”) between the amount you consumed and the amount you generate.
You will also pay the full amount of your monthly delivery fee, even if you generate more than you consume.
Residential and eligible commercial net metering customers now have three pricing plans to choose from. You may be able to save money by choosing the pricing plan that fits the needs of you and your family, depending on when and how you use or generate electricity.
What are my options?
To compare pricing plans using your electricity use, visit the Ontario Energy Board’s website at oeb.ca.
How can I switch my pricing plan? Switching your pricing plan is easy. Visit enovapower.com/customerchoice and learn how to choose the pricing plan that’s right for you.
Some months you might consume more than you generate. During the winter months, most systems generate less electricity and you will likely draw more electricity from the grid than you produce. In these months, you will be able to use the generation credits that you have previously accumulated.
For more information, consult Ontario Regulation 541/05.
Some months you might generate more than you consume. This might occur in the summer months when sunshine is in abundance. In these circumstances, you will accumulate generation credits that can be used towards future consumption charges.
Under Ontario Regulation 541/05, we cannot pay you for excess generation. Excess generation accumulates as generation credits to be used against future consumption charges only.
Your generation surplus can be found in the “Your Generation Credit Summary” portion of your invoice. In the event you have a bill period where you consume more than you generate, any generation credits you previously collected will be used and credited toward that bill.
Generation credits will not carry forward indefinitely. In compliance with Ontario Regulation 541/05., Enova will apply generation credits to your bill when you have consumed more electricity than you have generated in a month. Any generation credits left over after 12 months will expire.
Details about your generation credits, including available balance and the number of periods left in your 12-month generation cycle, can be found in the section of your Enova bill called “Your Generation Credit Summary.”
Effective in 2025, Net Metering customers are only eligible to receive an HST credit on their generation if they have an HST registration number.
Please provide us with your HST registration number to continue receiving this credit. Please note: the name associated with your HST registration number must match the name on your account/invoice.
Please send your HST registration number to billing@enovapower.com to begin receiving offsetting HST/GST credits.
If you do not have an HST registration number, your HST amount will be calculated on the total consumption charges before any generation credits are applied.
To apply for an HST registration number, contact the Canada Revenue Agency.
Residents of Kitchener and Wilmot saw changes to their net metering bill, effective January 27, 2025. Waterloo, Woolwich, and Wellesley customers will see the same changes to their bills effective January 12, 2026.
Visit our Net Metering Bill Explainer page for a detailed look at your new bill.
Yes, Net Metering customers do receive the Ontario Electricity Rebate credit on their bill.
The credit is calculated based on the subtotal of your invoice after your generation credits have been applied. These credits can be applied from your invoice, or from your generation bank.
Due to required maintenance, the My Account portal will be unavailable on Friday, November 14 beginning at 8:00 am until approximately 12:00 pm.
We appreciate your understanding and apologize for any inconvenience.
For account inquiries please call 226-896-2200.
Enova is currently conducting a customer satisfaction survey with the help of UtilityPULSE. Short surveys are being conducted by phone and email, and we encourage customers to participate if they are contacted.
Your privacy is important, and as such, individual survey responses will remain strictly anonymous. Enova will only see the combined responses from all those who participated.
Find out more at enovapower.com/customersurvey.
Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.