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Conditions of Service

Every Electricity Distribution Company in Ontario must have a Conditions of Service document. The purpose of this document is to provide information on the types and level of service available to customers.

Please select the Conditions of Service you are looking for from the options below:

Former Kitchener-Wilmot Hydro Conditions of Service

(If you live in Kitchener or Wilmot)

Former Waterloo North Hydro Conditions of Service

(If you live in Waterloo, Woolwich or Wellesley)

Find your Service Area

Enter your address below to determine your service location for outage information, accessing forms and managing your account.