This page is your one-stop information resource for everything you need to get your move completed. If there is anything you need, we’re here to help you. You can contact our Customer Care team through our online contact form or call 226-896-1010.
We have several online resources that can make setting up and managing your account a breeze. Check out our Student Move Checklist for everything you need to get your account set up, and see our New Customer Welcome Package for information on account management, online tools, and money-saving tips and tools.
Welcome to Enova.
We know there is a lot to do before you can move into your new place, but setting up your Enova account is easy!
If you’re moving to Enova’s service territory, complete the Residential Move In/Move Out Form.
To make account set-up even easier, make sure you have the following information handy when you complete the form:
To make sure you don’t forget anything, we’ve put together a handy checklist to help you. Click here to download your copy.
If your lease is finished, or you’re graduating and leaving the area, don’t forget to close your account. Please give us as much notice as possible so you can avoid paying for electricity you’re not using after you’ve left the property.
Don’t worry, closing your account is easy to do!
Completing the form is easy, all you need to know is your Account Number and Service address. Complete your form today and avoid hassles on moving day!
If you’re moving out of a property in Enova’s service territory, complete the Residential Move In/Move Out Form
We understand the importance of keeping costs low and finding convenient ways to manage your account. Enova has a number of tools to help you manage your consumption, keep your costs low and stay on top of your bill.
Enova’s New Customer Welcome Package: As a new customer, we’re sure you have a lot of questions about your Enova account. Our New Customer Welcome Package is an online resource to help you get the most out of your account. Learn about our account management tools, important safety information, and find money saving and energy-saving tips and tools in one convenient location. Check out our online guide at enovapower.com/welcome.
Registration is fast, free, and simple.
Visit the Registration Portal to sign up today
For more information on how to register for eBilling, visit enovapower.com/onlinetools
Visit enovapower.com/outage for real-time outage updates and information
Enter your address below to determine your service location for outage information, accessing forms and managing your account.
To better serve you, and make it easier for customers to find the information they’re looking for, we’ve introduced this helpful search tool that will allow you to find the rates, processes, and forms that apply to your account and your community. If you have additional questions regarding this, please email us at customercare@enovapower.com.
Enova Power’s My Account customer portal will be offline for all customers from approximately 8:00 a.m. on Friday, February 20, until 8:00 a.m. on Monday, February 23.
The system will be unavailable as part of our ongoing Customer Information System integration work. The integration will improve your customer experience and make it easier for you to get the information you need.
The portal will be back up and running on February 23.
Customers with accounts in Waterloo, Woolwich, or Wellesley will need to reset their password when they log in to My Account for the first time after this upgrade.
Thank you for your patience as we complete this work.
