2022 Report

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Welcome to Ontario's Newest Electrical Utility

The future is exciting. Full of endless opportunities to achieve great things.

The future needs energy. It needs power. It needs innovation.

A region built by barn-raisers is now one of Canada’s brightest and fastest-growing communities. For years, as two distinct companies, we served the customers in our respective areas diligently and reliably.

We are now one team.

As one, we bring new ways of thinking to our communities and partners. We are their go-to for evolving energy solutions; their smart friend up for solving tough challenges.

As one, we plan ahead so that everyone from the neighbour next door to the diverse businesses that drive our economy can continue to create, invent and achieve.

As Enova, we are ready for whatever the future may bring.

For over 100 years, we’ve had the privilege of serving our customers – every day providing power essential to our families, friends and neighbours. Always putting safety first. This will never change.

And together, nothing excites us more than the opportunity to be the bright source that energizes and empowers our communities to achieve great things.

Smart use of energy is here.

And for that we are ready.

About Us

Enova is Ontario’s seventh-largest municipally-owned electrical utility. We serve more than 157,000 residential and business customers in the City of Kitchener, the City of Waterloo, the Township of Wellesley, The Township of Wilmot and the Township of Woolwich.

We are the backbone of our communities. That’s why we work around the clock to ensure our customers have power they can rely on.

What we do matters to the people and businesses in our communities, and we have the proven responsiveness and experience to support our customers and keep them safe.

To drive what’s next in energy and sustainability for our communities and beyond.

  • Safety and well-being above all
  • Everyone has a voice
  • Transparency
  • Driven to explore new ideas
  • Inclusive and empowered

At Enova, we’re dedicated to

  • Dependable and reliable service
  • Customer and community partnerships
  • Continuous improvement

Merger Timeline

Proposed merger of Kitchener-Wilmot Hydro and Waterloo North Hydro announced.
October 5, 2021
Public input and engagement process.
December 14, 2021
Appointment of Co-CEOs for the newly merged company.
January 31, 2022
Enova’s Executive Team announced.
June 28, 2022
Enova Power Corp. (Enova), first day of operations.
September 8, 2022
First branded Enova vehicles hit the road.
October 2022
October 1, 2021
Municipal shareholders unanimously pass the Memorandum of Understanding.
October-November 2021
Municipal Councils unanimously approve the merger to proceed.
January 11, 2022
Mergers, Amalgamations, Acquisitions and Divestitures (MAADs) application is filed with the Ontario Energy Board (OEB).
June 13, 2022
OEB approves MAADs application.
September 1, 2022
Employees and the public are officially introduced to Enova Power Corp. with a kick-off event for employees and a media event.
October 2022
Enova eBilling campaign donates 10,000 healthy meals to The Food Bank of Waterloo Region.

Message to Shareholders

Dear Shareholders,

We are pleased to share with you our first Annual Report as Enova Power Corp., including the pre-merger successes of the two long-time legacy companies, and the strong utility that has been formed effective September 2022 as Enova.

Our first few months as a new organization have been a whirlwind. In addition to helping customers get to know the newest electricity distributor in Waterloo Region, we have been building our strategy including significant engagement with our municipal leaders, boards, and management, and helping our teams adjust to the many changes needed to integrate our processes and practices. While it has been a time of change and uncertainty, we are unwavering in our efforts to move toward our vision for Enova: To drive what’s next in energy and sustainability for our communities and beyond.

When we began the work to create the Enova brand, it was a unique opportunity to take a deep look at who we want to be as an organization, to explore all the commonalities that we share and to develop what our vision is for the future. And while this report reflects our earliest days, it also reveals the potential we hold and offers a sneak peek into what we can look forward to.

Our work to create a thriving team and culture continues as we forge Enova’s strategic plan, focused on building one of Ontario’s most respected and innovative utilities. To help our team understand the process and the work involved, we have used the analogy of building a house. You must first build the foundation which is critical but less visible. Thereafter, you can see much progress in the form of new walls, windows and roof being installed, and other times the work is critical but less visible, such as installing electrical and heating systems. Our integration work involves all of these steps.

Enova is the seventh-largest utility in Ontario in one of the fastest-growing communities in the province. Our business customers represent some of the most diverse in the province, from agricultural to high-tech industries to post-secondary education institutions. Our service territory includes bustling urban centres and sprawling rural farmland. Our employees understand our customers and their electricity and service needs, and with these needs in mind, we continue to build the foundation for Waterloo Region’s electricity future and rapid growth.

We are pleased to share some of our successes from the past year in this report and note some of our early successes as Enova :

  • We developed and launched our new name and brand, including launching our new website within days of the merger taking effect and rebranding all our small vehicles by year-end
  • Part of our rebranding was to develop our Purpose, Mission, Vison, Values and Pillars for the future of Enova
  • Enova’s first eBilling campaign saw more than 1,300 customers register for eBilling, and in return we were able to donate more than 10,000 meals to the Food Bank of Waterloo Region.

Our future as a new company is just getting started and there is still a lot of work to be done, but we know we have the right people for the job. Our people are among the brightest in the province, with determination and pride in the work they do.

On a separate note, as Chair of Enova Power Corp., I must acknowledge that this is the final Annual Report presented by our co-CEOs, Jerry Van Ooteghem and Rene Gatien as they retire later this year. Combined they led Kitchener-Wilmot Hydro Inc. and Waterloo North Hydro Inc. for more than 37 years and through some of the most significant changes the electricity industry has ever seen. From deregulation to smart meters to almost routine severe storms, their steady guidance and leadership have helped ensure that customers could rely on safe electricity and at the lowest possible cost. On behalf of the Board, employees and customers, I wish to thank these gentlemen, for their outstanding leadership over the years.  As we look to 2023 and into 2024, we are inspired by what we have seen so far. There are growing pains and as our teams continue to work through these challenges with grace and determination, we are proud and optimistic about what lies ahead.

Yours truly,

Rene Gatien,
Enova Power Corp.

Jerry Van Ooteghem,
Enova Power Corp.

Steve McCartney,
Board Chair,
Enova Power Corp.

Fault Location, Isolation and Service Restoration Project (FLISR)

FLISR allows SCADA-controllable devices to automatically activate when a fault is detected. This activation automatically reroutes power to restore as many customers as quickly as possible after an outage. Later this year, the system will also monitor the network for sudden loss of voltage and attempt to isolate the cause and reroute power to as many customers affected as possible.

For more information on FLISR and its impact on reducing outage minutes across Enova’s service territory, visit enovapower.com/innovation.