5/15

Customer Satisfaction Survey

05

Our customers have their say

Our customers’ opinions are important to us, and their feedback helps steer our plans and strategies. In 2023, we completed our first Customer Satisfaction Survey and we were delighted to score well in key categories. We continue to use the results to identify opportunities to improve our service to customers.

Our Customers...

Overall result:

A

83%

believe we provide consistent, reliable electricity.

78%

believe we operate a cost-effective electricity distribution system.

91%

were satisfied with the knowledge of our staff.

85%

believe we’re customer-focused and treat customers as if they’re valued.

77%

believe we quickly handle outages and restore power.

85%

would definitely and probably continue with our service if given the choice.

Fault Location, Isolation and Service Restoration Project (FLISR)

FLISR allows SCADA-controllable devices to automatically activate when a fault is detected. This activation automatically reroutes power to restore as many customers as quickly as possible after an outage. Later this year, the system will also monitor the network for sudden loss of voltage and attempt to isolate the cause and reroute power to as many customers affected as possible.

For more information on FLISR and its impact on reducing outage minutes across Enova’s service territory, visit enovapower.com/innovation.