{"id":798,"date":"2024-02-29T17:49:54","date_gmt":"2024-02-29T17:49:54","guid":{"rendered":"https:\/\/enovapower.com\/reports\/?page_id=798"},"modified":"2024-05-11T01:05:34","modified_gmt":"2024-05-11T01:05:34","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"798\" class=\"elementor elementor-798\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611d6d0 e-flex e-con-boxed e-con e-parent\" data-id=\"611d6d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad902c elementor-widget elementor-widget-heading\" data-id=\"3ad902c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">04<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612eda7 elementor-widget elementor-widget-heading\" data-id=\"612eda7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enhancing the customer experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8563a2c e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"8563a2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1595e0b e-con-full e-flex e-con e-child\" data-id=\"1595e0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aca898 elementor-widget elementor-widget-image\" data-id=\"4aca898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-1024x682.jpg\" class=\"attachment-large size-large wp-image-1060\" alt=\"\" srcset=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-1024x682.jpg 1024w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-300x200.jpg 300w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-768x511.jpg 768w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-1536x1023.jpg 1536w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fc9e3f e-con-full e-flex e-con e-child\" data-id=\"6fc9e3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a85a8be elementor-widget elementor-widget-heading\" data-id=\"a85a8be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">We know our customers want a fast, easy, and positive customer experience. Expanding access to our online tools, self-serve options, and making it easier for our customers to reach us were key priorities in 2023.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8af5822 e-grid e-con-boxed e-con e-parent\" data-id=\"8af5822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c577641 e-flex e-con-boxed e-con e-child\" data-id=\"c577641\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df036e4 eael-tooltip-align-center animated-slow elementor-invisible elementor-widget elementor-widget-eael-tooltip\" data-id=\"df036e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"eael-tooltip.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"eael-tooltip\">\n\t\t\t\t\t<span class=\"eael-tooltip-content\" tabindex=\"0\" aria-describedby=\"tooltip-text-df036e4\">\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ea-tooltip-svg-trigger\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/045-headset.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\t<\/span>\n  \t\t\t<span id=\"tooltip-text-df036e4\" class=\"eael-tooltip-text eael-tooltip-top\" role=\"tooltip\"><p style=\"text-align: center\">The number of calls to our call centre decreased thanks to our improved online tools, including the introduction of an online contact form. More than 69 per cent of calls were answered within 30 seconds or less, surpassing the OEB\u2019s standard of 65 per cent. Our customer care team also answered more than 11,000 customer emails in 2023.<\/p><\/span>\n  \t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a55911 elementor-widget elementor-widget-heading\" data-id=\"7a55911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">102,612<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed8e3ca elementor-widget elementor-widget-heading\" data-id=\"ed8e3ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">phone calls received<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf4f42a e-flex e-con-boxed e-con e-child\" data-id=\"bf4f42a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f1b659 eael-tooltip-align-center animated-slow elementor-invisible elementor-widget elementor-widget-eael-tooltip\" data-id=\"0f1b659\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"eael-tooltip.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"eael-tooltip\">\n\t\t\t\t\t<span class=\"eael-tooltip-content\" tabindex=\"0\" aria-describedby=\"tooltip-text-0f1b659\">\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ea-tooltip-svg-trigger\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/011-solar-panel.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\t<\/span>\n  \t\t\t<span id=\"tooltip-text-0f1b659\" class=\"eael-tooltip-text eael-tooltip-top\" role=\"tooltip\"><p style=\"text-align: center\">The number of eBilling customers increased by 6,268, driven in part by two charity eBilling campaigns. Thanks to the more than 61,000 customers who have signed up for eBilling, we are saving the equivalent of six trees worth of paper each month.<\/p><\/span>\n  \t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfd485 elementor-widget elementor-widget-heading\" data-id=\"9bfd485\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">61,123<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-482387b elementor-widget elementor-widget-heading\" data-id=\"482387b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">eBilling customers<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebe17d8 e-flex e-con-boxed e-con e-child\" data-id=\"ebe17d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-842be59 eael-tooltip-align-center animated-slow elementor-invisible elementor-widget elementor-widget-eael-tooltip\" data-id=\"842be59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"eael-tooltip.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"eael-tooltip\">\n\t\t\t\t\t<span class=\"eael-tooltip-content\" tabindex=\"0\" aria-describedby=\"tooltip-text-842be59\">\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ea-tooltip-svg-trigger\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/09-envelope.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\t<\/span>\n  \t\t\t<span id=\"tooltip-text-842be59\" class=\"eael-tooltip-text eael-tooltip-top\" role=\"tooltip\"><p>Our billing teams issued almost 2 million bills in 2023. Despite the large number of bills issued, billing accuracy improved to 99.97 per cent from 99.95 in 2022.<\/p><\/span>\n  \t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ee5a9 elementor-widget elementor-widget-heading\" data-id=\"24ee5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1,959,961<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7acbcfb elementor-widget elementor-widget-heading\" data-id=\"7acbcfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">bills issued<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-605e002 e-flex e-con-boxed e-con e-child\" data-id=\"605e002\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-beffaa4 eael-tooltip-align-center animated-slow elementor-invisible elementor-widget elementor-widget-eael-tooltip\" data-id=\"beffaa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"eael-tooltip.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"eael-tooltip\">\n\t\t\t\t\t<span class=\"eael-tooltip-content\" tabindex=\"0\" aria-describedby=\"tooltip-text-beffaa4\">\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ea-tooltip-svg-trigger\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/17-planning.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\t<\/span>\n  \t\t\t<span id=\"tooltip-text-beffaa4\" class=\"eael-tooltip-text eael-tooltip-top\" role=\"tooltip\"><p>My Account usage increased throughout 2023 as customers explored the benefits of online account management and the online portal\u2019s cost comparison tools.<\/p><\/span>\n  \t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62323d7 elementor-widget elementor-widget-heading\" data-id=\"62323d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">102,946<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28ec57e elementor-widget elementor-widget-heading\" data-id=\"28ec57e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">My Account users<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06368a1 e-flex e-con-boxed e-con e-child\" data-id=\"06368a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d29159e eael-tooltip-align-center animated-slow elementor-invisible elementor-widget elementor-widget-eael-tooltip\" data-id=\"d29159e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"eael-tooltip.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"eael-tooltip\">\n\t\t\t\t\t<span class=\"eael-tooltip-content\" tabindex=\"0\" aria-describedby=\"tooltip-text-d29159e\">\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"ea-tooltip-svg-trigger\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/007-chat.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\t<\/span>\n  \t\t\t<span id=\"tooltip-text-d29159e\" class=\"eael-tooltip-text eael-tooltip-top\" role=\"tooltip\"><p>Our team seamlessly implemented two rate changes, as well as Green Button and the Ultra-Low Overnight Rate pricing plan to customers in the midst of ongoing integration work.<\/p><\/span>\n  \t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b82f2 elementor-widget elementor-widget-heading\" data-id=\"45b82f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5757538 elementor-widget elementor-widget-heading\" data-id=\"5757538\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">rate changes and new initiatives implemented. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4409c59 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"4409c59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53e0663 e-con-full e-flex e-con e-child\" data-id=\"53e0663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16c4810 elementor-widget elementor-widget-text-editor\" data-id=\"16c4810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We made key changes to streamline the registration process for our online portal, My Account, which helped increase in customers using the portal as well as registrations for eBilling. We also introduced an online customer contact form to streamline customer requests and make it faster and simpler to provide customers with the information they need.<\/p><p>Our sterling customer care efforts were evident as both Enova offices surpassed the Ontario Energy Board\u2019s (OEB) Service Quality Indicators for billing accuracy, customer satisfaction and calls answered on time in 2023. Customer care will continue to improve and streamline with the consolidation of Enova\u2019s Customer Information System in 2025.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58b7163 e-con-full e-flex e-con e-child\" data-id=\"58b7163\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-102030d elementor-widget elementor-widget-image\" data-id=\"102030d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166-1024x682.jpg\" class=\"attachment-large size-large wp-image-1061\" alt=\"\" srcset=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166-1024x682.jpg 1024w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166-300x200.jpg 300w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166-768x511.jpg 768w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166-1536x1023.jpg 1536w, https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1122166.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cb94b7 e-con-full e-flex e-con e-parent\" data-id=\"5cb94b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c19ac44 elementor-icon-list--layout-inline elementor-align-end elementor-widget__width-auto navigation elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"c19ac44\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/enovapower.com\/reports\/2023-report\/ceo-and-chair-message\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/enovapower.com\/reports\/2023-report\/customer-satisfaction-survey\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>04 Enhancing the customer experience We know our customers want a fast, easy, and positive customer experience. Expanding access to our online tools, self-serve options, and making it easier for our customers to reach us were key priorities in 2023. The number of calls to our call centre decreased thanks to our improved online tools, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":773,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-798","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Care - Enova Power Reports<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care - Enova Power Reports\" \/>\n<meta property=\"og:description\" content=\"04 Enhancing the customer experience We know our customers want a fast, easy, and positive customer experience. Expanding access to our online tools, self-serve options, and making it easier for our customers to reach us were key priorities in 2023. The number of calls to our call centre decreased thanks to our improved online tools, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Enova Power Reports\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-11T01:05:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-1024x682.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/\",\"url\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/\",\"name\":\"Customer Care - Enova Power Reports\",\"isPartOf\":{\"@id\":\"https:\/\/enovapower.com\/reports\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669-1024x682.jpg\",\"datePublished\":\"2024-02-29T17:49:54+00:00\",\"dateModified\":\"2024-05-11T01:05:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/#primaryimage\",\"url\":\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669.jpg\",\"contentUrl\":\"https:\/\/enovapower.com\/reports\/wp-content\/uploads\/sites\/2\/2024\/03\/1132669.jpg\",\"width\":2000,\"height\":1332},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/enovapower.com\/reports\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"2023 Report\",\"item\":\"https:\/\/enovapower.com\/reports\/2023-report\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/enovapower.com\/reports\/#website\",\"url\":\"https:\/\/enovapower.com\/reports\/\",\"name\":\"Enova Power Reports\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/enovapower.com\/reports\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Care - Enova Power Reports","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/enovapower.com\/reports\/2023-report\/customer-care\/","og_locale":"en_US","og_type":"article","og_title":"Customer Care - Enova Power Reports","og_description":"04 Enhancing the customer experience We know our customers want a fast, easy, and positive customer experience. 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