05
Reliability and grid resiliency
Post-Merger Integration
Growth & Innovation
Empowering Communities
Grid Resiliency
Reliability means more than keeping the lights on for our residential and business customers. It also means planning for the future and modernizing our electricity grid to meet the demands of electrification and the needs of one of the fastest-growing communities in Canada.
We invested $53 million in capital projects in 2024. This investment replaced end-of-life equipment and added new technology to improve reliability. We also made significant upgrades to our No. 5 Transformer Station to expand capacity in the east side of Kitchener. The hard work of our engineering and distribution crews helped decrease momentary outages by 7%. At the same time, we saw a whopping additional 24 MW in peak demand, reaching a system peak of 660 MW on June 19, 2024.
Proactive replacement of end-of-life assets and investments in automation and new technologies helped improve grid resiliency and ensure we’re prepared to welcome an influx of large customers and new business opportunities. We maintain more than 200 smart switching devices in our system, and our Fault Location, Isolation, and Service Restoration helped improved our average restoration time by eight minutes, a 15% improvement over 2024.
Diligent vegetation management and tree trimming helps ensure a healthy tree canopy without compromising reliability or safety by keeping branches and foliage away from powerlines and electrical equipment, limiting accidental tree contacts.
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59 minutes
The average power interruption lasted 59 minutes for Enova customers in 2024.
average power interruption time
17%
Enova customers experienced 17% fewer power interruptions in 2024.
fewer power interruptions
1,085
Our communities are growing rapidly, and we’re prepared to meet the challenges of an expanding electricity grid and customer base.
new lots serviced for future subdivisions
700
We designed and constructed projects to install over 700 poles and approximately 45 km of cables and conductors across our service territory as part of our ongoing efforts to modernize, rebuild, and construct new distribution plant to support the electricity grid.
poles installed
Outages by cause
Planned (36.69%)
Foreign Interference (21.72%)
such as motor vehicle accidents
Equipment Failure (18.21%)
Other (15.2%)
Includes human element, environment and unknown causes.
Tree Contact (8.32%)
Adverse Weather (4.8%)
includes lightning and high winds
Loss of Supply (1.48%)
Outages by cause
Foreign Interference (21.72%)
such as motor vehicle accidents
Other (15.2%)
Includes human element, environment and unknown causes.
Adverse Weather (4.8%)
includes lightning and high winds
Loss of Supply (1.48%)
Planned (36.69%)
Equipment Failure (18.21%)