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Partnering with our large business customers

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Post-Merger Integration

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Growth & Innovation

icon communities

Empowering Communities

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Grid Resiliency

Our Key Accounts team provides the personalized support needed to help our current business customers achieve their energy goals while ensuring we have the right programs and supports in place to make the region a desirable place for energy-focused large business customers ready for a move.

Our team of two responded to more than 300 customer inquiries in 2024. We went the extra mile for our customers, including completing 100 customer site visits to ensure we found the right solutions for each business.

Our personal approach to energy management continued throughout the year as we completed more than 30 customer billing analyses and helped six customers find cost savings through proactive investigation, including two for whom we proactively identified and corrected North American Industry Classification System (NAICS) codes. These customers were then eligible to participate in the Industrial Conservation Initiative program, saving approximately $150,000 during the 2024-2025 reporting period.

 

158

Our Key Accounts team had 158 customer meetings in 2024, including site visits, planning, report reviews and information sessions that helped our large customers achieve their sustainability missions.

customer meetings

$650,000

Our team helped customers complete and refine 32 applications for grants, rebates, programs and assistance programs, securing more than $650,000 in incentives. Not only were there significant cost savings, but the programs resulted in 140 kW of demand savings and reduction from the grid.

in incentives for customers

237

More than 200 people registered to attend one of Enova’s six webinars or two in-person events in 2024.  We held bi-monthly webinars featuring a guest speaker discussing a new trend in energy efficiency, reporting, and monitoring.

in-person and webinar event attendees

Fault Location, Isolation and Service Restoration Project (FLISR)

FLISR allows SCADA-controllable devices to automatically activate when a fault is detected. This activation automatically reroutes power to restore as many customers as quickly as possible after an outage. Later this year, the system will also monitor the network for sudden loss of voltage and attempt to isolate the cause and reroute power to as many customers affected as possible.

For more information on FLISR and its impact on reducing outage minutes across Enova’s service territory, visit enovapower.com/innovation.